Branch Sales Assistant

Responsible for welcoming customers and completing sales transactions by processing invoices and receiving payments (cash or electronic). Ensures accuracy in financial transactions, assists customers by answering their inquiries and recommending suitable products.

• Three-month training period
• Passion for specialty coffee.
• Willingness to learn.

• Welcome each guest with warmth, guiding them through our unique menu and offering personalized recommendations.
• Master the Menu: Become an expert on our specialty coffee beans, sweets, and products, sharing your knowledge with enthusiasm.
• Elevate the Experience: Ensure every detail of service reflects our luxury atmosphere, from presenting drinks and dishes to maintaining a pristine environment.
• Seamless Service: Coordinate smoothly with the kitchen and barista team, ensuring timely and flawless delivery of orders.
• Team Synergy: Collaborate with colleagues, contributing to a positive, creative, and supportive work environment.
• Upsell with Ease: Suggest additional items like coffee bags or sweets, enhancing the customer's experience and boosting sales.
• Connect with the Community: Engage with customers about our brand's story and mission, fostering a deeper connection to our coffee culture.
• Adapt and Innovate: Be flexible and open to new ideas, helping to create and maintain a fresh and dynamic customer experience.
• Feedback and Improvement: Listen to customer feedback, and share insights to help us continuously improve our offerings and service.
• Personalize the Experience: Remember regular customers' preferences, surprising them with tailored recommendations that make them feel special.
• Visual Storytelling: Help set up and maintain beautiful displays that highlight our coffee beans, sweets, and merchandise, adding to the shop's creative ambiance.
• Event Support: Assist in hosting and organizing in-store events like tastings or workshops, creating engaging and memorable experiences for our guests.
• Storyteller of the Brand: Share the unique stories behind our coffee beans and products, deepening customers' connection to our brand's mission and values.
• Efficiency with Elegance: Handle multiple tables with grace, ensuring every guest feels attended to without feeling rushed.
• Encourage loyalty program or online offerings, keeping customers connected to our brand beyond the shop.
• Problem Solver with a Smile: Quickly and creatively resolve any customer concerns, turning potential issues into opportunities for delight.
• Stay curious and eager to learn more about our products, brewing techniques, and the latest trends in coffee, bringing that knowledge to your interactions.
• Ambassador of Creativity: Embody the shop's creative spirit in every interaction, from how you present items to the conversations you have with customers.
• Professional Appearance: Always wear the clean, ironed company uniform, reflecting pride in your role. Maintain impeccable personal and work hygiene throughout your shift. Keep the shop, equipment, and dishes spotless, ensuring a pristine environment.
• Provide Seamless Service: Serve customers inside and outside, creating memorable experiences.
• Curate Ambiance: Arrange products, equipment, and furniture to reflect our shop's elegance and creativity.
• Helping the barista prepare coffee: Turn on the lights and electricity, fill and heat the kettles, make sure the coffee service is ready, and help the barista prepare coffee.

• Customer Service: Warm, attentive, and personable with guests.
• Product Knowledge: Deep understanding of our coffee beans, menu, and offerings.
• Communication: Clear, engaging, and able to build rapport with customers.
• Multitasking: Efficiently manage multiple tables and tasks simultaneously.
• Teamwork: Collaborative and supportive within the team.
• Attention to Detail: Precise in order taking and service, maintaining luxury standards.
• Sales Ability: Skilled in suggesting and upselling products like coffee beans and sweets.
• Problem-Solving: Quick to address and resolve any customer concerns.
• Adaptability: Flexible in a fast-paced, creative environment.
• Passion for Coffee: Enthusiastic about coffee culture and eager to share that passion.
• Presentation Skills: Ensuring that the service and ambiance reflect the luxury and creativity of the brand.