Branch Manager

3 weeks ago

Muscat, Muscat, Oman Oman Housing Bank | بنك الإسكان العُماني Full time
Job Purpose

The Branch Manager oversees the daily operations and sales performance of the branch. He/She drives revenue and achieves sales targets by leading and motivating a team of banking professionals. He/She implements sales strategies, develops and maintains strong customer relationships, and ensures the branch operates efficiently and profitably.


Key Accountabilities
  • Leads and guides branch staff to maximize sales performance.
  • Sets sales targets and monitors team members towards achieving individual targets.
  • Conducts regular sales meetings and provides guidance, support and training to branch staff.
  • Develops sales strategy to achieve revenue goals and branch targets.
  • Fosters and maintains strong relationships with existing and potential customers.
  • Identifies customer needs and provides personalized financial solutions.
  • Delivers and maintains consistency in meeting high customer satisfaction levels.
  • Ensures smooth daily operations of branch as per Bank's standards.
  • Confirms compliance with banking regulations, policies, procedures and standards.
  • Handles customer escalations and resolves issues raised in a timely manner.
  • Identifies opportunities for business growth and expansion within the branch market.
  • Collaborates with marketing and related teams to promote banking products effectively.
  • Analyzes sales and performance data regularly to identify new trends.
  • Prepares reports on sales performance, customer satisfaction, and branch profitability.
  • Provides quarter feedback and coaches branch staff to improve performance.
  • Abides by risk management policies and procedures related to branch operations.

Qualifications and Experience
  • Bachelor's degree in a business-related specialization is preferred.
  • A minimum of 10 years of experience in a managerial branch management role within a bank is required.
  • Proven track record of achieving sales targets in a bank.
  • Ability to achieve sales targets with proven track records.
  • Ability to maintain a high level of customer satisfaction.
  • Good understanding of banking offered products.
  • Expert in Microsoft Office applications including Excel, Word and PowerPoint.

Applicants who meet the job requirements will be contacted. Candidates residing in Muscat will be prioritized. Applications will be accepted until 07-Sep-2025 at 2:00 P.M. Submissions received after this date and time will not be considered.

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