Commercial Officer

Account Management

• Build and maintain strategic relationships
  with current and prospective investors, ensuring they receive timely support
  for executing their investment plans and activities.
• Gain in-depth understanding of clients'
  business models, operational priorities, and industry dynamics to provide
  relevant and impactful support.
• Proactively manage a defined portfolio of
  client accounts, offering ongoing advice and guidance to drive business
  development, customer satisfaction, and service excellence.
• Ensure timely delivery of end-to-end services
  such as business setup, licensing, permitting, and coordination of information
  exchange between clients and authorities.
• Act as the central liaison among internal
  departments, ensuring optimal coordination with the line manager, PROs, and
  relevant staff to support seamless service delivery.
• Understand client needs, objectives, and
  operational challenges, and maintain regular dialogue to assess satisfaction
  and resolve concerns.
• Maintain accurate and current records of
  account activities, customer interactions, and tenant requests.
• Submit regular reports on client portfolio
  performance and revenue forecasts in line with agreed schedules.
• Monitor customer performance across
  operational, financial, and commercial dimensions, making recommendations as
  needed.
• Maintain up-to-date records of contract
  history, performance data, and all customer correspondence; monitor receivables
  and ensure timely collections.
• Engage with customers to understand
  requirements, resolve issues, and ensure compliance with contract terms.
• Review all investor-facing documents—including
  letters, contracts, and agreements—for compliance, coordinating with the Legal
  Department as required.
• Conduct structured account reviews and
  meetings to ensure delivery aligns with customer expectations and agreed terms.
• Serve as the focal point for all engagement
  between the organization and the client — including regular updates on new or
  revised procedures, invitations to official events, and consistent
  communication to strengthen the partnership

People Management / Development

• Collaborate with the line manager to define
  performance objectives in line with departmental and organizational goals.
  Conduct mid-year and annual reviews accordingly.
• Lead or participate in team and
  cross-functional meetings to foster collaboration and alignment.
• Support or lead company-wide
  initiatives and projects as required. Promote performance excellence by setting
  individual goals, offering feedback, and coaching peers when applicable.

Policies, Systems, Processes & Procedures

• Ensure all official letters, contracts, and
  agreements comply with legal, regulatory, and internal standards. Escalate
  deviations to the appropriate authority.
• Support the implementation and continual
  enhancement of policies, systems, and standard operating procedures (SOPs) to
  uphold procedural integrity and quality of service.
• Contribute to the operational effectiveness of
  the section by fulfilling all relevant procedural and legislative requirements.

Departmental
Housekeeping and Extra Tasks

• Maintain a clean, organized, and efficient
  workspace to support professionalism and operational discipline.
• Ensure accurate filing, documentation, and
  record-keeping in accordance with company protocols.
• Assist in the preparation of reports,
  presentations, and other documentation as required.
• Support planning and coordination for
  departmental meetings, events, and training activities.
• Undertake additional tasks and projects
  assigned by the line manager, demonstrating adaptability and initiative.
• Contribute to continuous improvement by
  identifying inefficiencies and proposing process enhancements aligned with
  global best practices.
• Advocate for sustainable systems and
  productivity improvements based on evolving investor needs and organizational
  goals.
• Adhere to company policies
  in daily operations, promoting accountability, professionalism, and team
  collaboration

Customer Experience:

• Champion a customer-centric approach across
  all touchpoints, ensuring every investor interaction is timely, responsive, and
  aligned with SOHAR's service excellence standards.
• Collect feedback through structured and
  informal channels to identify areas for service improvement and proactively
  address concerns.
• Collaborate with internal teams to streamline
  processes, reduce response times, and eliminate pain points in the investor
  journey.
• Support the development of a seamless and
  efficient onboarding experience for new clients, ensuring clarity,
  transparency, and satisfaction throughout the process.

Quality, Health, Safety, & Environment

• Ensure strict compliance with quality, health,
  safety, and environmental policies and procedures across all assigned
  responsibilities.
• Maintain a strong QHSE culture by promoting
  safety awareness and ensuring adherence to all relevant regulations and
  internal controls.
• Take responsibility
  for maintaining high service quality standards while ensuring environmental
  responsibility in operations.
  

Minimum Requirements

• Bachelor's degree in business administration, Commerce, Marketing, Law,
  or other relevant discipline.
• 2 years' experience in a similar function
• Very good customer service orientation.
• Good interpersonal skills and an open mindset to different cultures.
• Adequate analytical skills to evaluate contractual and financial issues.
• Excellent problem-solving skills and a proactive approach to finding
  solutions.
• Abilitytomanagemultipleclientaccounts simultaneously.
• Knowledge of business development, contract management, and negotiating.