Commercial Account Manager

7 days ago

Sohar, Al Batinah North, Oman beBee Careers Full time

Job Description

  • The Commercial Officer is responsible for building and maintaining strategic relationships with current and prospective investors. This includes ensuring timely support for executing their investment plans and activities.
  • Key responsibilities include gaining an in-depth understanding of clients' business models, operational priorities, and industry dynamics to provide relevant and impactful support.
  • The Commercial Officer will proactively manage a defined portfolio of client accounts, offering ongoing advice and guidance to drive business development, customer satisfaction, and service excellence.
  • Responsibilities also include ensuring timely delivery of end-to-end services such as business setup, licensing, permitting, and coordination of information exchange between clients and authorities.
  • The role requires acting as the central liaison among internal departments, ensuring optimal coordination with the line manager, PROs, and relevant staff to support seamless service delivery.
  • Ongoing tasks involve understanding client needs, objectives, and operational challenges, and maintaining regular dialogue to assess satisfaction and resolve concerns.
  • A key responsibility is to maintain accurate and current records of account activities, customer interactions, and tenant requests.
  • The Commercial Officer will submit regular reports on client portfolio performance and revenue forecasts in line with agreed schedules.
  • Monitoring customer performance across operational, financial, and commercial dimensions, making recommendations as needed.
  • Maintaining up-to-date records of contract history, performance data, and all customer correspondence; monitoring receivables and ensuring timely collections.
  • Engaging with customers to understand requirements, resolve issues, and ensure compliance with contract terms.
  • Reviewing all investor-facing documents including letters, contracts, and agreements for compliance, coordinating with the Legal Department as required.
  • Conducting structured account reviews and meetings to ensure delivery aligns with customer expectations and agreed terms.
  • Serving as the focal point for all engagement between the organization and the client - including regular updates on new or revised procedures, invitations to official events, and consistent communication to strengthen the partnership.

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