Guest Relations Agent

4 weeks ago

Muscat, Muscat, Oman Mandarin Oriental Hotel Group Limited Full time

Guest Relations Agent – Russian Speaker

Mandarin Oriental Muscat is looking for a Guest Relations Agent to join our Guest Relations team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts, and residences located in prime destinations around the world, with a strong development pipeline. Recognized for creating some of the world's most sought-after properties, the Group provides legendary service inspired by Asian heritage while representing the very cutting-edge of luxury experiences.

Mandarin Oriental Muscat

Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort offering 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa, and an outdoor swimming pool. The hotel features a unique ballroom with spectacular views of the Arabian Sea, along with various banquet and meeting spaces for social and business events.

For those seeking a luxury living experience, an exclusive collection of 155 Residences at Mandarin Oriental combines legendary service, world-class amenities, and sweeping sea or mountain views.

About the job

Guest Relations Agent reports to the Guest Relations Manager.

As a Guest Relations Agent, you will be responsible for the following duties:

  1. Create MOWow Moments that surprise and inspire our guests.
  2. Perform duties of all functions within the Front Office, such as check-in, check-out, credit card handling, complaint handling, and guest correspondence.
  3. Be the first point of contact for guest relations, feedback, and services.
  4. Assist in billing and invoice preparation.
  5. Prepare reports according to MOHG standards.
  6. Update registration cards per MOHG standards.
  7. Support the team operationally by being present at the Front Office during designated shifts.
  8. Act as an ambassador for the hotel, engaging actively with guests and colleagues.
  9. Follow all applicable standards related to quality, sustainability, and FLHSS in the Rooms Division, policies, and rules.
  10. Develop and support Trainees and Interns at the Front Office.
  11. Handle and update Guest360 and Fans of MO profile data.
  12. Promote the Fans of MO guest recognition program to guests.
  13. Maintain high standards of personal hygiene, behavior, and grooming.
  14. Handle guest complaints and comments tactfully and escalate when necessary.
  15. Coordinate teamwork with other departments.

Our commitment to you

  • Learning & Development: We craft unique programs to support your growth at every career stage.
  • MOstay: Enjoy complimentary nights and attractive rates on rooms for you and your loved ones, wherever you go in the world.
  • Health & Colleague Wellness: We offer various health benefits and wellness programs to support your wellbeing.
  • Retirement Plans: We provide different retirement plans based on your service length and role.

We're Fans. Are you?

#J-18808-Ljbffr

  • Guest Relations Manager

    2 weeks ago

    Muscat, Muscat, Oman Shangri-La Group Full time

    Shangri-La Barr Al Jissah Muscat Muscat, Sultanate of OmanNestled in between the dramatic backdrop of rugged mountains and the pristine waters of the Sea of Oman, Shangri-La's Barr Al Jissah Resort and Spa is set on 124 acres of stunning scenery and home to three spectacular hotels: the family orientated Al Waha comprises 262 rooms, the diverse Al Bandar...

  • Guest Relations Supervisor

    1 day ago

    Muscat, Muscat, Oman Mandarin Oriental Hotel Group Limited Full time

    Mandarin Oriental Hotel GroupMandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world.Increasingly recognized for creating some of the world's most sought-after properties, the Group provides 21st century luxury with oriental charm. Above...

  • Guest Relations Supervisor

    2 weeks ago

    Muscat, Muscat, Oman Shangri-La Group Full time

    Shangri-La Barr Al Jissah Muscat Muscat, Sultanate of OmanNestled in between the dramatic backdrop of rugged mountains and the pristine waters of the Sea of Oman, Shangri-La's Barr Al Jissah Resort and Spa is set on 124 acres of stunning scenery and home to three spectacular hotels: the family orientated Al Waha comprises 262 rooms, the diverse Al Bandar...

  • Guest Relations Supervisor

    2 weeks ago

    Muscat, Muscat, Oman Shangri-La Group Full time

    Shangri-La Barr Al Jissah Muscat Muscat, Sultanate of OmanNestled in between the dramatic backdrop of rugged mountains and the pristine waters of the Sea of Oman, Shangri-La's Barr Al Jissah Resort and Spa is set on 124 acres of stunning scenery and home to three spectacular hotels: the family orientated Al Waha comprises 262 rooms, the diverse Al Bandar...

  • Front Office Agent

    1 day ago

    Muscat, Muscat, Oman Mandarin Oriental Hotel Group Limited Full time

    Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world.Increasingly recognized for creating some of the world's most sought-after properties, the Group provides 21st century luxury with oriental charm. Above all, Mandarin Oriental is...

  • Call center agent

    2 weeks ago

    Muscat, Muscat, Oman SWATX Full time

    Customer Support: Managing incoming calls, addressing customer inquiries, and providing accurate information regarding products and services. The agent should listen to customers actively and offer solutions based on their needs.Issue Resolution: Identifying and resolving customer complaints efficiently and effectively while maintaining a positive customer...

  • Call Center Agent

    1 day ago

    Muscat, Muscat, Oman beBeeCustomerSupport Full time

    Job DescriptionThis role involves managing customer interactions via calls, addressing inquiries, and providing accurate information on products and services.ResponsibilitiesCustomer Support: The agent will actively listen to customers and offer solutions based on their needs.Issue Resolution: Identifying and resolving customer complaints efficiently while...

  • Call center agent

    4 weeks ago

    Muscat, Muscat, Oman SWATX Full time

    Job DescriptionGet AI-powered advice on this job and more exclusive features.ResponsibilitiesCustomer Support: Managing incoming calls, addressing customer inquiries, and providing accurate information regarding products and services. The agent should listen to customers actively and offer solutions based on their needs.Issue Resolution: Identifying and...

  • Guest Experience Coordinator

    2 weeks ago

    Muscat, Muscat, Oman beBee Careers Full time

    About the RoleWe are seeking a Guest Relations Supervisor to join our team. This role plays a key part in creating exceptional guest experiences from arrival to departure.

  • Luxury Guest Experience Manager

    2 weeks ago

    Muscat, Muscat, Oman beBee Careers Full time

    Seamless Guest Experiences: A Leadership RoleAbout the RoleThe Guest Relations Manager is a pivotal position that fosters strong relationships between guests and our esteemed establishment. As the central point of contact for VIPs, repeat guests, and special occasions, this role seeks to elevate guest satisfaction and drive loyalty through personalized...