Assistant Front Office Manager
2 weeks ago
Organization - Alila Jabal Akhdar
Summary
KEY DUTIES AND RESPONSIBILITIES
Please note that this is not an exhaustive list of everything that needs to be done. Alila employees always find new ways to look after the business, their guests, and their colleagues. Within this, the key responsibilities for this position are:
Planning and Organising:- Assist in the preparation of the Front Office team budget.
- Plan and implement training plans for all Front Office employees. Conduct regular associate training and monitor its success. This will involve training in both IT systems and guest-service procedures.
- Maintain full knowledge of the Property Management and Call Centre computer systems.
- Ensure to have good leadership and communication skills.
- Have at least 2 years of similar experience in 5-star resorts.
- Possess good computer and writing skills.
- Previous Opera experience is preferred.
- Supervise the functioning of all departmental employees and facilities.
- Take personal responsibility for maximizing quality levels of product and service, and guest satisfaction.
- Ensure all Standard Operating Procedures are being followed by training staff and monitoring their performance. Continuously update LSOPs related to front office operations.
- Drive the implementation of all sales and promotional programs of the hotel. Take personal responsibility for driving upselling within the property.
- Monitor daily arrivals and coordinate for VIP or special requests in collaboration with housekeeping, room service, and guest relations.
- Block rooms accordingly for the upcoming three days' arrivals.
- Develop and maintain a motivating working environment within the department.
- Provide coaching, counseling, support, and guidance to associates as required.
- Ensure team members are updated with current information regarding hotel products and services, including room types, rates, features, facilities, F&B outlets, promotions, spa, and health club.
- Conduct regular inspections of rooms and floors to ensure quality standards, and address engineering or housekeeping requests.
- Assist local representatives of tour operators and travel agencies.
- Support Villa Operations Manager and Guest Relations Manager in daily operations.
- Inspect all Front Office areas to ensure standards are met.
Top performers at Alila Hinu Bay demonstrate the following attitudes:
- Working with Others: Anticipate and exceed customer and colleague needs, use initiative and good judgment, work collaboratively, act professionally and with integrity, and volunteer to ensure team success.
- Taking Responsibility: Conduct business honestly, keep sensitive information confidential, prioritize effectively, be organized, manage time efficiently, pay attention to detail, work independently, maintain a positive attitude under pressure, and check work for accuracy.
- Delivering Results: Meet and exceed performance standards, develop professional skills, perform tasks according to policies, and aim to provide a top-quality guest experience.
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