Experiences Manager

1 day ago

Dibba Al Bayah, Oman IHG Hotels & Resorts Full time

As Experiences Manager, I will fully comprehend the vision of Six Senses to help people reconnect with themselves, others, and the world around them, embodying our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsibility, fun, quirkiness, and pioneering wellness.

Sustainability, Wellness, and Out of the Ordinary experiences are at the core of everything we do at Six Senses. I will safeguard these pillars and ensure full knowledge and active participation in all our brand initiatives.

Duties And Responsibilities

As Experiences Manager, I will assume full responsibility for the efficient operation in the following areas:

  • I will ensure that all policies, procedures, and best practices are in place and rigorously enforced.
  • I will monitor and conduct excursions and activities inside and outside the resort in a safe and efficient manner, providing a high standard of service to guests.
  • I will provide accurate information about available activities, equipment usage rules, and regulations.
  • I will ensure that Experiences hosts deliver exceptional service, exceeding guest expectations.
  • I will support the Director of Rooms / Resort Manager, focusing on rejuvenating the guest experience. I will constantly assess experiences, services, and products to keep them relevant and aligned with Six Senses wellness and sustainability practices.
  • I will collaborate with Front Office, F&B, and other departments to meet guest needs and oversee the smooth operation of guest experiences.
  • I will have thorough knowledge of all resort facilities and services, understand policies on reservations and no-shows, and determine activity rates based on resort selling tactics.
  • I will interact professionally, courteously, and positively with guests and hosts, proactively seeking feedback.
  • I will be responsible for delivering an exceptional guest experience from arrival to departure. In case of complaints, I will carry out service recovery or delegate this to hosts, ensuring guest satisfaction.
  • I will uphold Six Senses guidelines, standards of service, and operational procedures, maintaining and exceeding performance benchmarks.
  • I will strictly adhere to LQA standards and guest comments.
Qualifications

To succeed as Experiences Manager, I must possess the required qualifications, technical skills, and experience in a similar role within luxury hotels, including:
  • A minimum of a Bachelor's degree in Hospitality, Hotel, or Business Management, with over three years of experience in a comparable hotel operational role.
  • Proficiency in MS Office (Word, Excel, PowerPoint, Outlook).
  • Familiarity with hotel systems such as OPERA, and knowledge of policies related to guest activities and excursions.
  • Experience with hospitality operations, including emergency drills, water sports, and recreational facilities.
  • Excellent command of written and spoken English, with the ability to live in remote locations for extended periods and travel on single status.

The above provides an overview of the role and responsibilities for an Experiences Manager at Six Senses Zighy Bay. It is not an exhaustive list of duties and responsibilities.

Six Senses Zighy Bay is an equal opportunity employer. This policy applies to all employment terms and conditions.

Interested candidates who do not meet every requirement but believe they are a good fit are encouraged to apply. We look forward to your application.

#J-18808-Ljbffr

  • Sustainable Experiences Manager

    1 day ago

    Dibba Al Bayah, Oman beBee Careers Full time

    Experiences Manager RoleWe are seeking a highly motivated and experienced Experiences Manager to join our team. The ideal candidate will possess excellent leadership skills, be able to work in a fast-paced environment, and have a deep understanding of the hospitality industry.

  • Luxury Butcher Position

    1 week ago

    Dibba Al Bayah, Oman beBee Careers Full time

    Job DescriptionAs a skilled butcher, you will play a vital role in the culinary team by focusing on rejuvenating the dining experience through efficient and high-quality meat preparation. Your responsibilities will include:Separating primal cuts from carcasses, trimming, cutting, and boning into retail cuts.Maintaining proper portion control when butchering...

  • Spa Manager

    1 day ago

    Dibba Al Bayah, Oman IHG Hotels & Resorts Full time

    As Spa Manager, I fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them, plus our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness. By embracing the Six Senses vision and values, I will...

  • Hospitality Operations Manager

    1 day ago

    Dibba Al Bayah, Oman beBee Careers Full time

    About the Colleagues Accommodation Manager RoleThe Colleagues Accommodation Manager plays a key role in delivering an exceptional experience for colleagues in a luxury resort setting. Key responsibilities include:Maintaining a deep understanding of Six Senses values, vision, and strategic planning to ensure alignment with operational directives.Providing...

  • Spa Operations Manager

    1 day ago

    Dibba Al Bayah, Oman beBee Careers Full time

    Spa Manager PositionThe role of Spa Manager involves overseeing the efficient operation of the spa, ensuring exceptional products and services are provided within brand operating standards. Key responsibilities include maintaining an overall consistency of the company's vision, quality/standards, and developing concepts consistent with brand identity.Duties...

  • Sales Manager- Six Senses Zighy Bay

    1 day ago

    Dibba Al Bayah, Oman IHG Hotels & Resorts Full time

    As Sales Manager, I will fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them and our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness.Sustainability, Wellness and Out of the Ordinary...

  • Colleagues Accommodation Manager- Six Senses Zighy Bay

    2 weeks ago

    Dibba Al Bayah, Oman IHG Hotels & Resorts Full time

    As Colleagues Accommodation Manager, I will fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them and our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky, and pioneering wellness.Sustainability, Wellness and...

  • Sales & Marketing Coordinator - Six Senses Zighy Bay

    1 day ago

    Dibba Al Bayah, Oman IHG Hotels & Resorts Full time

    As Sales & Marketing Coordinator, I will fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them and our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness.Sustainability, Wellness and Out of...

  • Assistant Director of Human Resources

    3 weeks ago

    Dibba Al Bayah, Oman IHG Hotels & Resorts Full time

    As Assistant Director of Human Resources, I will fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them and our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness.Sustainability, Wellness...

  • Sales Growth Leader

    1 day ago

    Dibba Al Bayah, Oman beBee Careers Full time

    Sales leaders play a vital role in driving revenue growth and brand awareness. As Sales Manager, you will be responsible for developing and implementing strategic sales plans to achieve business objectives.Key ResponsibilitiesDevelop and execute sales strategies to drive revenue growth and improve market share.Lead and manage the sales team to ensure they...