Experiences Manager

3 weeks ago

Dibba Al Bayah, Oman IHG Hotels & Resorts Full time

As Experiences Manager, I will fully comprehend the vision of Six Senses to help people reconnect with themselves, others, and the world around them, embodying our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsibility, fun, quirkiness, and pioneering wellness.

Sustainability, Wellness, and Out of the Ordinary experiences are at the core of everything we do at Six Senses. I will safeguard these pillars and ensure full knowledge and active participation in all our brand initiatives.

Duties And Responsibilities

As Experiences Manager, I will assume full responsibility for the efficient operation in the following areas:

  • I will ensure that all policies, procedures, and best practices are in place and rigorously enforced.
  • I will monitor and conduct excursions and activities inside and outside the resort in a safe and efficient manner, providing a high standard of service to guests.
  • I will provide accurate information about available activities, equipment usage rules, and regulations.
  • I will ensure that Experiences hosts deliver exceptional service, exceeding guest expectations.
  • I will support the Director of Rooms / Resort Manager, focusing on rejuvenating the guest experience. I will constantly assess experiences, services, and products to keep them relevant and aligned with Six Senses wellness and sustainability practices.
  • I will collaborate with Front Office, F&B, and other departments to meet guest needs and oversee the smooth operation of guest experiences.
  • I will have thorough knowledge of all resort facilities and services, understand policies on reservations and no-shows, and determine activity rates based on resort selling tactics.
  • I will interact professionally, courteously, and positively with guests and hosts, proactively seeking feedback.
  • I will be responsible for delivering an exceptional guest experience from arrival to departure. In case of complaints, I will carry out service recovery or delegate this to hosts, ensuring guest satisfaction.
  • I will uphold Six Senses guidelines, standards of service, and operational procedures, maintaining and exceeding performance benchmarks.
  • I will strictly adhere to LQA standards and guest comments.
Qualifications

To succeed as Experiences Manager, I must possess the required qualifications, technical skills, and experience in a similar role within luxury hotels, including:
  • A minimum of a Bachelor's degree in Hospitality, Hotel, or Business Management, with over three years of experience in a comparable hotel operational role.
  • Proficiency in MS Office (Word, Excel, PowerPoint, Outlook).
  • Familiarity with hotel systems such as OPERA, and knowledge of policies related to guest activities and excursions.
  • Experience with hospitality operations, including emergency drills, water sports, and recreational facilities.
  • Excellent command of written and spoken English, with the ability to live in remote locations for extended periods and travel on single status.

The above provides an overview of the role and responsibilities for an Experiences Manager at Six Senses Zighy Bay. It is not an exhaustive list of duties and responsibilities.

Six Senses Zighy Bay is an equal opportunity employer. This policy applies to all employment terms and conditions.

Interested candidates who do not meet every requirement but believe they are a good fit are encouraged to apply. We look forward to your application.

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