
Customer Service Representative
3 days ago
GAC Oman, part of the global GAC Group, has been delivering excellence in shipping and logistics since 1972. As we expand our customs clearance , freight forwarding and sea export operations , we are looking for a proactive and detail-oriented Customer Service Representative to join our team.
Your role will involve:
Coordinating full-cycle customs clearance and export documentation (BLs, COO, HS codes)
Handling customer communication related to transportation and export status
Liaising with internal teams, customs officials , port authorities and shipping lines
Maintaining up-to-date client profiles and ensuring timely cargo movements
Preparing and sending regular updates and reports to clients
Job requirementsWhat we're looking for:
3–5 years' experience in customs brokerage, sea exports, or transportation logistics
Strong knowledge of Oman customs regulations , export documentation, and trade compliance
Good command of English (spoken and written); Arabic will be considered an advantage
Proficient in MS Office, with excellent organisational and data entry skills
Customer-focused with a collaborative and ethical work approach
Ability to thrive in a fast-paced, deadline-driven, and high-pressure work environment.
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