Service Ambassador

We are seeking a skilled and courteous Concierge Service Representative to join our team. This is a unique opportunity to be part of a pre-opening team where your ideas, energy, and commitment will help shape the hotel's culture and guest experience from day one.

The primary role of the Concierge Service Representative is to provide exceptional service by offering information, recommendations, and assistance with all aspects of guests' stay. This includes greeting guests warmly and professionally upon arrival and throughout their stay, providing personalized recommendations for dining, entertainment, local attractions, and transportation, making reservations for restaurants, tours, shows, spa treatments, and other activities, and assisting guests with special requests such as flower arrangements, gift purchases, or event planning.

The ideal candidate will possess excellent verbal and written communication skills, a professional appearance and demeanor, strong organizational and multitasking abilities, fluency in English, and proficiency in Microsoft Office and hotel reservation or concierge software.

This is a great opportunity for individuals who thrive on genuine hospitality and want to work in a collaborative environment. The successful candidate will have a high school diploma or equivalent, minimum 1 year of experience in customer service, hospitality, or a similar concierge/front desk role, and a strong passion for delivering exceptional service.

• Greet guests warmly and professionally upon arrival and throughout their stay.
• Provide personalized recommendations for dining, entertainment, local attractions, and transportation.
• Make reservations for restaurants, tours, shows, spa treatments, and other activities.
• Assist guests with special requests such as flower arrangements, gift purchases, or event planning.
• Coordinate transportation services including taxis, limousines, airport transfers, and rental cars.
• Maintain up-to-date knowledge of hotel services, amenities, hours of operation, and local area offerings.
• Ensure guest needs are met in a timely and efficient manner, resolving issues or complaints diplomatically.
• Liaise with internal departments (housekeeping, bell desk, room service, etc.) to fulfill guest requests.
• Maintain records of guest preferences and history to provide personalized service for repeat visitors.
• Monitor and respond to guest inquiries via phone, email, or in person.

• High school diploma or equivalent required; hospitality or tourism degree preferred.
• Minimum 1 year of experience in customer service, hospitality, or a similar concierge/front desk role.
• Excellent verbal and written communication skills.
• Professional appearance and demeanor.
• Strong organizational and multitasking abilities.
• Fluent in English; additional languages are a plus.
• Proficient in Microsoft Office and hotel reservation or concierge software (e.g., Opera, GoConcierge, etc.).

We offer a competitive salary that rewards all your hard work, a wide range of benefits designed to help you live your best work-life, including a full uniform, impressive room discounts, and some of the best training in the business. Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work.

We're a global family dedicated to delivering exceptional service and creating memorable experiences for our guests. We believe in treating the planet the same way we do our guests, striving towards a sustainable future. If you share our values and passion for genuine hospitality, we'd love to hear from you