
Reservation Agent
4 weeks ago
Join to apply for the Reservation Agent role at Hyatt Regency Calgary
Join to apply for the Reservation Agent role at Hyatt Regency Calgary
Get AI-powered advice on this job and more exclusive features.
- To record and process all reservation inquiries made by phone, fax or email efficiently and accurately and converted to sales where possible to meet hotel targets
- To supervise, train & implement all safety policy & procedure as per laid down in the company emergency & continuity business plan
- Promote the desired work culture around the core value of Alila Resort and the brand ethos
- To sell and cross sell all resort facilities and service, such as participating actively in FIT marketing
- To maintain good relations with local travel agents and other outside contacts
- To have complete understanding of pricing strategy and sell accordingly
- Communicate effectively within the organization at all levels using the most appropriate communication method for the matter concerned.
- To wear the correct uniform, name badges at all the times
- To be apart in the building of an efficient team of employee by taking and active interest in their welfare, safety and development
- To provide a courteous and professional service at all times
- To provide the necessary skills to perform their duties with the maximum efficiency
- To provide the correct standards and method of service are maintained as stated in the department's operation manual
- To provide a complete understanding of and adhere to the hotel's employee rules and regulations
- To provide a complete understanding of and adhere to the hotel's policy relating to fire, hygiene, health and safety
- To plan the weekly operation Roster with coordination of front office supervisor.
- Ensure accuracy of reservation information in OPMS
- Drive and collect all the guest information while creating the reservation.
- Review daily arrival report to ensure accuracy of data updated in the system.
- To ensure all the calls and guest inquires answered in timely manner.
- Implement and drive the company, department standard and policies.
- Train and coach the team member on Reserve and Opera system.
- Coordinate with front office for any special request.
- Balance room inventory.
- Complete knowledge of World of Hyatt programs and benefits.
- Knowledge on guest amenities program and process.
Summary
J ob S ummary
- To record and process all reservation inquiries made by phone, fax or email efficiently and accurately and converted to sales where possible to meet hotel targets
- To supervise, train & implement all safety policy & procedure as per laid down in the company emergency & continuity business plan
- Promote the desired work culture around the core value of Alila Resort and the brand ethos
- To sell and cross sell all resort facilities and service, such as participating actively in FIT marketing
- To maintain good relations with local travel agents and other outside contacts
- To have complete understanding of pricing strategy and sell accordingly
- Communicate effectively within the organization at all levels using the most appropriate communication method for the matter concerned.
- To wear the correct uniform, name badges at all the times
- To be apart in the building of an efficient team of employee by taking and active interest in their welfare, safety and development
- To provide a courteous and professional service at all times
- To provide the necessary skills to perform their duties with the maximum efficiency
- To provide the correct standards and method of service are maintained as stated in the department's operation manual
- To provide a complete understanding of and adhere to the hotel's employee rules and regulations
- To provide a complete understanding of and adhere to the hotel's policy relating to fire, hygiene, health and safety
- To plan the weekly operation Roster with coordination of front office supervisor.
- Ensure accuracy of reservation information in OPMS
- Drive and collect all the guest information while creating the reservation.
- Review daily arrival report to ensure accuracy of data updated in the system.
- To ensure all the calls and guest inquires answered in timely manner.
- Implement and drive the company, department standard and policies.
- Train and coach the team member on Reserve and Opera system.
- Coordinate with front office for any special request.
- Balance room inventory.
- Complete knowledge of World of Hyatt programs and benefits.
- Knowledge on guest amenities program and process.
- Sell Alila Jabal Akhdar products and services using up-selling and suggestive selling techniques
- Promote the Hotel's (and Alila Hotels generally) products and services
- Maintain a high level of product and service knowledge of the Resort.
- Opera and Reserve full operational Knowledge
- Receive process and confirmed room reservation made by/for client over the phone, personally, letter, fax, email and internet.
- Process amendment to reservation such as extensions, early arrival & departure and etc
- Accept wait list reservations
- Manage "no show" reservations by investigation and follow up by same day
- Record special billing arrangements for groups and conventions.
- Update guest special request and preference in trance and special fields.
- Select and update correct profile on each reservation
- Update correct VIP code on each profile and ensure correct amenities code attached in the systems.
- Monitor reservation levels and inform Managers of current and future occupancy rates
- Maintain knowledge of special rates/ offers/ promotions and train the teams.
- Prepare reports as requested (pick up report, etc.)
- Attend daily room controlling meeting.
- Attends to inquires, complaints and request regarding reservation.
- Ensure all reservation papers have been properly filed according to the established procedures
- Familiar with job description, policies and procedures and able to perform the duty whenever needed.
- Perform any other tasks been assigned by your supervisor & managers.
- Seniority levelEntry level
- Employment typeFull-time
- Job functionOther
- IndustriesHospitality
Referrals increase your chances of interviewing at Hyatt Regency Calgary by 2x
Sign in to set job alerts for "Reservations Agent" roles.We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr-
Reservation Agent
4 weeks ago
Muscat, Muscat, Oman Alila Hotels Full timeJoin to apply for the Reservation Agent role at Alila HotelsJoin to apply for the Reservation Agent role at Alila HotelsTo record and process all reservation inquiries made by phone, fax or email efficiently and accurately and converted to sales where possible to meet hotel targetsTo supervise, train & implement all safety policy & procedure as per laid down...
-
Reservation Agent
4 weeks ago
Muscat, Muscat, Oman Hyatt Regency Calgary Full timeOrganization - Alila Jabal AkhdarSummaryJob SummaryTo record and process all reservation inquiries made by phone, fax, or email efficiently and accurately, converting them to sales where possible to meet hotel targets.To supervise, train, and implement all safety policies and procedures as per the company emergency and business continuity plan.Promote the...
-
Reservation Agent
4 weeks ago
Muscat, Muscat, Oman Alila Hotels Full timeOrganization - Alila Jabal AkhdarSummaryJob SummaryTo record and process all reservation inquiries made by phone, fax, or email efficiently and accurately, converting them to sales where possible to meet hotel targets.To supervise, train, and implement all safety policies and procedures as per the company's emergency and business continuity plans.Promote the...
-
Reservation Agent
4 weeks ago
Muscat, Muscat, Oman Hyatt Full timeJob SummaryTo record and process all reservation inquiries made by phone, fax or email efficiently and accurately and converted to sales where possible to meet hotel targetsTo supervise, train & implement all safety policy & procedure as per laid down in the company emergency & continuity business planPromote the desired work culture around the core value of...
-
F&B Reservation Agent
2 weeks ago
Muscat, Muscat, Oman Shangri-La Group Full timeShangri-La Barr Al Jissah Muscat , Sultanate of OmanNestled in between the dramatic backdrop of rugged mountains and the pristine waters of the Sea of Oman, Shangri-La's Barr Al Jissah Resort and Spa is set on 124 acres of stunning scenery and home to three spectacular hotels: the family orientated Al Waha comprises 262 rooms, the diverse Al Bandar comprises...
-
Reservation Professional
2 weeks ago
Muscat, Muscat, Oman beBeereservation Full time 2,000 - 2,400Job TitleWe are seeking a skilled Reservation Agent to join our team.
-
Reservations Specialist
3 hours ago
Muscat, Muscat, Oman beBeeCustomer Full time 1,200 - 1,400Hotel Reservations are a vital part of ensuring that Guests have an exceptional experience at our hotel.A Reservations Agent will serve as the primary point of contact for room reservations and provide assistance to Guests with their needs. This includes responding to inquiries, making reservations, and resolving any issues that may arise.Key...
-
Customer Service Representative
2 weeks ago
Muscat, Muscat, Oman beBeereservation Full time 2,000 - 2,500Reservation AgentThis role is focused on ensuring that all guest inquiries are handled efficiently and accurately. The Reservation Agent will be responsible for supervising, training and implementing safety policies and procedures. They will also promote the desired work culture around the core values of the organization and brand ethos.Key...
-
Luxury Hotel Guest Services Professional
2 weeks ago
Muscat, Muscat, Oman beBeeFrontOffice Full time 2,400 - 3,300Immerse yourself in a world of luxury and sophistication as a Front Office Agent at a renowned hotel. Your role will be the cultural face of the hotel, reflecting local pride and warmth while providing exceptional service to guests.The ideal candidate will possess excellent communication skills, be able to multitask efficiently, and demonstrate a genuine...