Reservation Agent

4 weeks ago


Muscat, Muscat, Oman Hyatt Regency Calgary Full time
Organization - Alila Jabal Akhdar
Summary
Job Summary
  • To record and process all reservation inquiries made by phone, fax, or email efficiently and accurately, converting them to sales where possible to meet hotel targets.
  • To supervise, train, and implement all safety policies and procedures as per the company emergency and business continuity plan.
  • Promote the desired work culture around the core values of Alila Resort and the brand ethos.
  • To sell and cross-sell all resort facilities and services, such as participating actively in FIT marketing.
  • Maintain good relations with local travel agents and other outside contacts.
  • Have a complete understanding of the pricing strategy and sell accordingly.
  • Communicate effectively within the organization at all levels using the most appropriate communication methods.
  • Wear the correct uniform and name badges at all times.
  • Participate in building an efficient team by taking an active interest in their welfare, safety, and development.
  • Provide courteous and professional service at all times.
  • Equip team members with the necessary skills to perform their duties efficiently.
  • Maintain the standards and methods of service as stated in the department's operation manual.
  • Adhere to hotel employee rules, regulations, and policies related to fire, hygiene, health, and safety.
  • Plan weekly operation rosters in coordination with the front office supervisor.
  • Ensure accuracy of reservation information in OPMS.
  • Drive and collect guest information while creating reservations.
  • Review daily arrival reports to ensure data accuracy.
  • Respond promptly to all calls and guest inquiries.
  • Implement and uphold company and department standards and policies.
  • Train and coach team members on Reserve and Opera systems.
  • Coordinate with the front office for any special requests.
  • Balance room inventory.
  • Have complete knowledge of World of Hyatt programs and benefits.
  • Understand guest amenities programs and processes.
Technical Expertise
  • Sell Alila Jabal Akhdar products and services using up-selling and suggestive selling techniques.
  • Promote the hotel's products and services.
  • Maintain a high level of product and service knowledge of the resort.
  • Possess operational knowledge of Opera and Reserve systems.
  • Handle reservations received via phone, letter, fax, email, or internet.
  • Process reservation amendments such as extensions, early arrivals, and departures.
  • Manage waitlist reservations.
  • Handle no-show reservations through investigation and follow-up on the same day.
  • Record special billing arrangements for groups and conventions.
  • Update guest requests and preferences in the system.
  • Select and update profiles for each reservation, ensuring VIP codes and amenities are correctly attached.
  • Monitor reservation levels and inform management of occupancy rates.
  • Maintain knowledge of special rates, offers, and promotions; train the team accordingly.
  • Prepare reports as needed.
  • Attend daily room controlling meetings.
  • Handle inquiries, complaints, and requests regarding reservations.
  • Ensure proper filing of reservation documents.
  • Be familiar with job descriptions, policies, and procedures, and perform duties as needed.
  • Perform any other tasks assigned by supervisors and managers.
#J-18808-Ljbffr
  • Reservation Agent

    4 weeks ago


    Muscat, Muscat, Oman Alila Hotels Full time

    Join to apply for the Reservation Agent role at Alila HotelsJoin to apply for the Reservation Agent role at Alila HotelsTo record and process all reservation inquiries made by phone, fax or email efficiently and accurately and converted to sales where possible to meet hotel targetsTo supervise, train & implement all safety policy & procedure as per laid down...

  • Reservation Agent

    4 weeks ago


    Muscat, Muscat, Oman Hyatt Regency Calgary Full time

    Join to apply for the Reservation Agent role at Hyatt Regency CalgaryJoin to apply for the Reservation Agent role at Hyatt Regency CalgaryGet AI-powered advice on this job and more exclusive features.To record and process all reservation inquiries made by phone, fax or email efficiently and accurately and converted to sales where possible to meet hotel...

  • Reservation Agent

    4 weeks ago


    Muscat, Muscat, Oman Alila Hotels Full time

    Organization - Alila Jabal AkhdarSummaryJob SummaryTo record and process all reservation inquiries made by phone, fax, or email efficiently and accurately, converting them to sales where possible to meet hotel targets.To supervise, train, and implement all safety policies and procedures as per the company's emergency and business continuity plans.Promote the...

  • Reservation Agent

    4 weeks ago


    Muscat, Muscat, Oman Hyatt Full time

    Job SummaryTo record and process all reservation inquiries made by phone, fax or email efficiently and accurately and converted to sales where possible to meet hotel targetsTo supervise, train & implement all safety policy & procedure as per laid down in the company emergency & continuity business planPromote the desired work culture around the core value of...

  • F&B Reservation Agent

    2 weeks ago


    Muscat, Muscat, Oman Shangri-La Group Full time

    Shangri-La Barr Al Jissah Muscat , Sultanate of OmanNestled in between the dramatic backdrop of rugged mountains and the pristine waters of the Sea of Oman, Shangri-La's Barr Al Jissah Resort and Spa is set on 124 acres of stunning scenery and home to three spectacular hotels: the family orientated Al Waha comprises 262 rooms, the diverse Al Bandar comprises...


  • Muscat, Muscat, Oman beBeereservation Full time 2,000 - 2,400

    Job TitleWe are seeking a skilled Reservation Agent to join our team.


  • Muscat, Muscat, Oman beBeeCustomer Full time 1,200 - 1,400

    Hotel Reservations are a vital part of ensuring that Guests have an exceptional experience at our hotel.A Reservations Agent will serve as the primary point of contact for room reservations and provide assistance to Guests with their needs. This includes responding to inquiries, making reservations, and resolving any issues that may arise.Key...


  • Muscat, Muscat, Oman beBeereservation Full time 2,000 - 2,500

    Reservation AgentThis role is focused on ensuring that all guest inquiries are handled efficiently and accurately. The Reservation Agent will be responsible for supervising, training and implementing safety policies and procedures. They will also promote the desired work culture around the core values of the organization and brand ethos.Key...


  • Muscat, Muscat, Oman beBeeFrontOffice Full time 2,400 - 3,300

    Immerse yourself in a world of luxury and sophistication as a Front Office Agent at a renowned hotel. Your role will be the cultural face of the hotel, reflecting local pride and warmth while providing exceptional service to guests.The ideal candidate will possess excellent communication skills, be able to multitask efficiently, and demonstrate a genuine...