Reservations Specialist

4 days ago

Muscat, Muscat, Oman beBeeCustomer Full time

Hotel Reservations are a vital part of ensuring that Guests have an exceptional experience at our hotel.

A Reservations Agent will serve as the primary point of contact for room reservations and provide assistance to Guests with their needs. This includes responding to inquiries, making reservations, and resolving any issues that may arise.

Key Responsibilities:
  • Respond promptly to Guest inquiries regarding room availability and rates
  • Make accurate and efficient reservations while maintaining the hotels brand standards
  • Identify and address any potential Guest complaints or concerns in a professional manner
  • Work closely with other Team Members to ensure seamless communication and service delivery

Requirements:

To succeed in this role, you should possess the following skills and qualifications:

  • Excellent communication and interpersonal skills
  • Ability to work under pressure in a fast-paced environment
  • Basic computer proficiency and familiarity with hospitality software

Preferred Qualifications:

The following qualifications would be advantageous in this position:

  • Previous experience in a similar role within the hospitality industry
  • Knowledge of local markets and tourism trends

What it's like to work for us:

We offer a dynamic and supportive work environment where our Team Members can grow and develop their careers. Our values of

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