Food and Beverage Supervisor

Mandarin Oriental Muscat is looking for a Food and Beverage Supervisor to join our Food and Beverage team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts, and residences located in prime destinations around the world, with a strong development pipeline. Recognized for creating some of the world's most sought-after properties, the Group provides legendary service inspired by Asian heritage while representing the very cutting-edge of luxury experiences.

Mandarin Oriental Muscat

Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort that offers 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa, and an outdoor swimming pool. The hotel features a one-of-a-kind ballroom with spectacular views of the Arabian Sea, along with various banquet and meeting spaces for social and business events.

For those seeking a luxury living experience in one of Muscat's most desirable districts, an exclusive collection of 155 Residences at Mandarin Oriental combines legendary service, world-class amenities, and sweeping sea or mountain views.

Responsibilities

• Display full knowledge of food and beverage and dining venue offering.
• Ensure colleagues start and finish shifts at the correct time.
• Assist in setting up tables for all meal periods.
• Assist colleagues in setting up service stations according to MEP standards.
• Be familiar with all billing procedures.
• Handle all banqueting area relevant equipment.
• Attend daily meetings.
• Attend all mandatory training sessions arranged by MO.
• Ensure correct quality, presentation, and delivery of all dishes and drinks.
• Perform all administrative tasks designated by management.
• Supervise F&B service by directing and supporting subordinates.
• Ensure the restaurant area is adequately staffed during shifts and notify superiors of shortages.
• Identify and carry out any specific training and development needs among the team.
• Support the company's philosophy and culture through Legendary Quality Experiences to ensure Guest Satisfaction and achieve our Mission.
• Support company's guiding principles and D.E.L.I.G.H.T to ensure Guest Satisfaction and our Mission.
• Mandarin Oriental, Muscat has zero tolerance for harassment or discrimination of any kind.
• Take reservations accurately and keep track of guest preferences when necessary.
• Greet and seat guests according to MO standards.
• Present menus correctly to each guest.
• Take orders from guests in line with event policy.
• Offer suggested up-selling based on outlet policy.
• Serve food and beverages according to MO standards.
• Assist colleagues in clearing plates and maintaining tables throughout the meal.
• Present bills and handle payment procedures.
• Ensure guest satisfaction at all times and proactively seek feedback.
• Handle special requests from guests and VIPs.
• Implement service recovery actions and follow up.
• Bid guests farewell when leaving the venue.
• Anticipate guest needs by controlling service flow and identifying potential bottlenecks.

Our commitment to you

• Learning & Development: Your success is our success. We craft unique learning and development programs to support your growth.
• MOstay: Enjoy complimentary nights and attractive rates on rooms worldwide through our MOstay program.
• Health & Colleague Wellness: We offer various health benefits and wellness programs to support your wellbeing.
• Retirement Plans: We provide different retirement plans based on your service length and role.