Food & Beverage Supervisor

4 days ago

Muscat, Muscat, Oman IHG Hotels & Resorts Full time
Overview

We are excited to announce the upcoming opening of voco Muscat Al Mouj, a stylish and contemporary hotel at Muscat's waterfront. As part of the global IHG Hotels & Resorts family, voco offers a blend of reliable comforts, thoughtful touches, and a warm, welcoming atmosphere. This is a pre-opening opportunity to join a team shaping the hotel's culture and guest experience from day one. voco Muscat Al Mouj offers a collaborative environment, strong development opportunities, and the chance to be part of a bold, modern brand that celebrates individuality.

The Food & Beverage Supervisor is responsible for assisting in the day-to-day operations of the hotel's restaurants, bars, banquets, or in-room dining outlets. The role ensures smooth service delivery, high guest satisfaction, and supports staff performance, training, and coordination under the guidance of F&B leadership.

Responsibilities
  • Supervise daily F&B service operations to ensure a high standard of service and guest satisfaction.
  • Lead, train, and support service staff during shifts, ensuring they follow hotel standards and procedures.
  • Monitor service flow, table setup, cleanliness, and presentation in all assigned F&B areas.
  • Coordinate with kitchen and bar teams for smooth food and beverage delivery.
  • Resolve guest issues or complaints promptly and professionally.
  • Ensure compliance with health, safety, hygiene, and sanitation standards (including HACCP).
  • Assist with scheduling, timekeeping, and managing shift coverage as needed.
  • Monitor inventory, manage requisitions, and ensure availability of supplies and equipment.
  • Support the implementation of promotions, theme nights, and upselling strategies.
  • Maintain accurate records and reports related to daily sales, service issues, and staff performance.
  • Uphold grooming standards, conduct pre-shift briefings, and encourage a positive team environment.
Qualifications
  • Diploma or degree in Hospitality Management or related field preferred.
  • Minimum 2–3 years of experience in food & beverage service, with at least 1 year in a supervisory role.
  • Strong leadership and interpersonal skills.
  • Excellent communication and customer service abilities.
  • Good knowledge of food & beverage service procedures, wine and cocktail basics, and POS systems.
  • Able to work flexible hours, including evenings, weekends, and holidays.
  • Strong organizational and multitasking abilities.
What you can expect from us

We provide the support you need to succeed, including a competitive salary and a wide range of benefits to help you live your best work-life. Benefits may include a full uniform, staff discounts, and comprehensive training. We are committed to fostering an inclusive workplace where everyone belongs and can bring their whole selves to work.

IHG Hotels & Resorts is an equal employment opportunity employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis. We promote a culture of trust, support, and acceptance and are dedicated to wellbeing in health, lifestyle, and the workplace.

Join voco hotels where every property has its own charm, and our hosts create a home away from home. If you thrive on genuine hospitality, your place is with us at voco hotels.

Note: If you do not meet every requirement, but believe you'd be a great fit, you are encouraged to apply and start your journey with us.


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