Customer Service Supervisor

3 weeks ago

Muscat, Muscat, Oman You+Baby Studio Full time

You+Baby Studio is expanding We're looking for a Customer Service Supervisor to ensure every client enjoys a smooth and memorable experience—from their first booking to their final photos. If you're organized, people-focused, and passionate about delivering outstanding service, we'd love to hear from you

Your Role & Responsibilities

  • Client Coordination – Be the main contact for clients, ensuring seamless communication between them and our studio team.
  • Studio Readiness – Oversee inventory, set up equipment, and prepare the studio to create the perfect atmosphere for every session.
  • Appointment Management – Schedule and manage bookings efficiently to optimize the studio's workflow.
  • Payment Handling – Process transactions, issue invoices, and ensure smooth payment operations.
  • Customer Engagement – Provide proactive assistance, answer inquiries, and ensure clients feel welcomed and valued.
  • Problem-Solving – Address and resolve any client concerns with professionalism and care.
  • Photography Support – Assist photographers in managing client interactions during sessions.

Who We're Looking For

  • Experience in Customer Service – At least 1 year in a client-facing role, ideally in hospitality or retail.
  • Fluent in English – Excellent verbal and written communication skills.
  • Detail-Oriented – Strong typing skills and accuracy in administrative tasks.
  • Tech-Savvy – Comfortable using booking systems and handling digital processes.
  • Highly Organized – Ability to multitask and manage time efficiently.
  • Team Player – Flexible with scheduling, including weekends and holidays.

What We Offer

  • Career Growth – Opportunities to develop and grow in a dynamic, expanding company.
  • Creative Work Environment – A supportive, team-oriented culture where your contributions matter.
  • Visa & Medical Insurance – Provided by the company.
  • Paid Annual Leave.
  • Competitive Salary – Based on experience and qualifications.
  • Work-Life Balance – 6-day work week with a conditional day off every two weeks.

We'll get in touch within 5 working days if we'd like to move forward with your application. If you don't hear from us, please know we truly appreciate your interest and would love to connect in the future

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