
Technical Customer Service
3 weeks ago
Customer Delivery Engineering Technical Leader
• Leads customer delivery engagements and/or provides escalation support for large scale solutions and complex issues through deep technical expertise. Provides leadership capabilities and insight for creation and sharing of intellectual capital, influences the Engineering team to improve products, actively mentors and develops others.
• Thought leader; collaborates cross functionally with internal stakeholders to showcase the value of Cisco services and solutions to customers.
• Drives customer technology transitions, influencing solution architectures and services.
• Builds customer simulations to resolve/validate complex problems and compatibility issues.
• Leads creation and dissemination of technical collateral, intellectual capital, documentation and knowledge transfer.
• Provides technical expertise and escalation support in documenting and resolving technical problems found in products and solutions.
• Mentors and develops others.
Role Specific Responsibilities:
- Contribute effectively in the areas of Customer Problem Resolution; Innovation; Engineering.
- Actively mentors and develops others.
- Leads the creation and sharing of intellectual property (content, training) including digital intellectual property (e.g. scripts, software assets) in the most productive manner for various.
- Interacts effectively with Engineering to solve complex problems, identifies serviceability issues and drives resolution of the issues with Engineering and other organizations.
- Provides technical expertise and guidance to resolve complex customer problems in support of escalations.
- Owner and keeper of our culture.
- Continuously learning and strengthening technical skills for relevant technical domain and adjacent technologies.
- Based on project requirements, consults and works with customers and Cisco stakeholders to plan, design, install, configure, integrate and/or optimize Cisco's suite of products, services to accelerate business outcomes.
- Supports presale activities and translate business requirements into solution design.
Scope:
Interfaces internally and externally with customers, senior leadership, other Engineers, Partners, field personnel, CAP Managers, and internal engineering departments and product organizations.
Complexity:
Is a technical expert in a broad area covering multiple technologies. Applies expected product behavior across industry practices. Knows how the technology is expected to work in the industry.
Expertise:
Typically requires BS in a technical field (CS/EE preferred) or equivalent plus 8+ years related experience.
Project Specific:
Start date: preferably in October.
Required Skillset:
- 7 years of experience.
- CCIE (DC or Enterprise).
- Optional: Experience with Cisco Firepower.
Mid-Senior level
Employment typeFull-time
Job functionInformation Technology
IndustriesIT Services and IT Consulting
#J-18808-Ljbffr-
Technical Customer Service Lead
2 weeks ago
Muscat, Muscat, Oman InfyStrat Technologies Full timeJob Description:As a Technical Customer Service Lead at InfyStrat Technologies, you will lead customer delivery engagements and provide escalation support for large scale solutions and complex issues through deep technical expertise.Key Responsibilities:Lead customer delivery engagements and provide escalation support for large scale solutions and complex...
-
Technical Customer Service Leader
2 weeks ago
Muscat, Muscat, Oman InfyStrat Technologies Full timeJob DescriptionThe ideal candidate for this role will be a technical expert in customer delivery engineering with strong leadership skills. The position involves leading customer delivery engagements, providing escalation support, and driving customer technology transitions.Key Responsibilities:Lead customer delivery engagements and provide escalation...
-
Customer Service Technical Advisor
2 weeks ago
Muscat, Muscat, Oman Integrated Systems LLC Full timeJob Requirements:Integrated Systems LLC is seeking a skilled IT Service Desk Representative to join our team. The IT Service Desk Representative will be responsible for providing technical support and assistance to our clients.About the Role:The IT Service Desk Representative will work closely with our IT teams to ensure business continuity and user...
-
Muscat, Muscat, Oman NETS-International Group Full timeJob DescriptionWe are seeking a highly skilled Technical Leader for our Customer Delivery Engineering team. As a key member of our team, you will lead customer delivery engagements and provide escalation support for large-scale solutions and complex issues.Leads customer delivery engagements and provides escalation support for large-scale solutions and...
-
Customer Delivery Engineering Technical Leader
4 weeks ago
Muscat, Muscat, Oman NETS-International Group Full timeResponsibilities:Leads customer delivery engagements and/or provides escalation support for large scale solutions and complex issues through deep technical expertise. Provides leadership capabilities and insight for creation and sharing of intellectual capital, influences the Engineering team to improve products, actively mentors and develops others.Thought...
-
Engineering Technical Lead
7 days ago
Muscat, Muscat, Oman NETS-International Group Full timeAbout the RoleThe NETS-International Group is seeking an experienced Engineering Technical Lead - Customer Delivery to join our team. This role will be responsible for leading customer delivery engagements and providing escalation support for large-scale solutions and complex issues.This position requires a deep understanding of technical expertise and...
-
Technical Service Expert
2 weeks ago
Muscat, Muscat, Oman KONE Full time**Service Engineer Role at KONE**We are seeking a highly motivated and skilled Service Engineer to join our Muscat - Oman office. This role involves planning, managing, and overseeing the contracted scope of work, ensuring safe, high-quality, and efficient installation of KONE solutions according to agreed schedules and budgets.The successful candidate will...
-
Chiller Maintenance and Services Executive
3 days ago
Muscat, Muscat, Oman Smart Technical Services LLC Full timeAbout the RoleThis is an exciting opportunity to join our team as a Sales & Marketing Executive, promoting our chiller maintenance and services solutions to B2B and B2C clients in Oman.Key Responsibilities:Develop and implement strategic sales plans to drive business growth.Identify and engage potential customers, building strong relationships and driving...
-
Muscat, Muscat, Oman Smart Technical Services LLC Full timeJob OverviewWe are seeking a dynamic and results-driven sales professional to promote our chiller maintenance and services solutions in Oman. The ideal candidate should have strong experience in HVAC sales, client acquisition, and relationship management.Key Responsibilities:Develop and execute strategic sales plans for commercial cooling services.Identify,...
-
Muscat, Muscat, Oman Smart Technical Services LLC Full timeJob Title: Sales & Marketing Executive - Chiller Maintenance & ServicesLocation: OmanCompany: Universal Technical Solutions LLCIndustry: HVAC & Chiller Maintenance ServicesJob Type: Full-timeDriving License: Required (Oman) / GCCJob Summary:We are seeking a dynamic and results-driven Sales & Marketing Executive to promote our Chiller Maintenance & Service...
-
Technical Cloud Services Specialist
6 days ago
Muscat, Muscat, Oman Canonical Full timeAs a Cloud Support Associate Engineer at Canonical, you will be part of a dynamic team that supports the technical needs of customers leveraging Ubuntu and open source products. We're looking for a hands-on engineer with a passion for Linux and cloud technologies to join our team.Our team regularly solves interesting, technical problems. From triaging...
-
Customer Service Representative
2 weeks ago
Muscat, Muscat, Oman Nextcare Full timeAbout UsAt Nextcare, we pride ourselves on being a trusted and innovative provider of customer-centric solutions. Our team is dedicated to delivering exceptional service experiences that exceed our customers' expectations.Job OverviewThe Care Centre Agent role is a critical part of our customer service team, responsible for responding to telephone inquiries...
-
Customer Service Director
2 weeks ago
Muscat, Muscat, Oman Ahli Bank Full timeJob OverviewWe are seeking a Customer Service Director to lead our customer service team at Ahli Bank. As a key member of our retail banking team, you will be responsible for delivering exceptional customer experiences, setting high standards for customer interactions, and motivating branch staff to reach higher performance levels.Key Responsibilities:Set...
-
Customer Service Representative
2 weeks ago
Muscat, Muscat, Oman Ace Management Concepts Full timeAce Management Concepts is looking for a Customer Service Representative to join our team. In this role, you will provide exceptional customer service and support to our clients.About the JobThis position requires a strong background in computer/IT engineering and excellent communication skills. The ideal candidate will be able to understand customer...
-
Customer Service Liaison
1 week ago
Muscat, Muscat, Oman Ihgarmyhotels Full timeWe are seeking a Customer Service Liaison to join our team at IHGarmyhotels. This role is perfect for someone who is passionate about delivering exceptional service and creating memorable experiences for our guests.Job Summary:The Guest Relations Executive will be the primary point of contact for our hotel customers, addressing their complaints and concerns...
-
Customer Service Representative
7 days ago
Muscat, Muscat, Oman Gulf Agency Company Full timeSince our beginnings in 1956, the GAC Group has been in business to help our customers' businesses by providing the best in shipping, logistics and marine services around the world. And we have the reach, resources, expertise, and experience to deliver on that promise.GAC Oman was established in 1972 and is now one of the country's leading shipping and...
-
Customer Service Representative
1 week ago
Muscat, Muscat, Oman Oman Jobs Full timeOman Jobs invites applications from highly motivated and experienced Waiters to join our team!About the Position:This is a fantastic opportunity to work in a dynamic and fast-paced environment where no two days are ever the same. As a Waiter, you will be responsible for delivering exceptional customer service and creating memorable experiences for our...
-
Customer Service Ambassador
1 week ago
Muscat, Muscat, Oman 21c Museum Hotels Full timeAt 21c Museum Hotels, we're looking for a Customer Service Ambassador to provide exceptional experiences for our guests. As a key member of our front desk team, you will be the first point of contact for our visitors and play a crucial role in making their stay with us memorable.About the JobThe Front Desk Representative is responsible for ensuring that...
-
Customer Service Expert
2 weeks ago
Muscat, Muscat, Oman Apparel Group Full timeCompany OverviewApparel Group is a premier fashion retailer, dedicated to delivering exceptional customer experiences through our wide range of products and services. Our mission is to build strong relationships with our customers and create a loyal community of fashion enthusiasts.Job RoleProvide excellent customer service and support.Assist customers with...
-
Customer Service Ambassador
6 days ago
Muscat, Muscat, Oman Gulf Agency Company Full timeGulf Agency Company is a leading shipping and logistics agent in Oman, providing professional services nationwide. Our comprehensive portfolio includes operations at the ports of Muscat, Salalah, Sohar, Sur, Khasab, and Duqm.Job DescriptionWe are seeking a highly skilled Customer Service Representative to be based at our head office in Muscat. As a key...