
Customer Service Officer
1 week ago
Customer Service Officer for MN SPC
As a member of Munich Re the MedNet Oman is one of the leading managed care service organizations that caters to healthcare needs. We are currently looking for an "Officer - Customer Service" who would work at all times to enhance and strengthen the relationship between the customer and MedNet using strong communication skills, empathy, identifying service and coverage gaps and bringing client feedback to MedNet, for improvement in service.
Your Job:
- Proactive answering Member, Provider, Broker and Insurer calls timely, efficiently and effectively.
- Supporting Insurance companies on client servicing activities (regular meetings with clients to represent MedNet and to gather the client requirements / issues faced and find solutions for the client)
- Collecting feedbacks from the client through varied channels (in-person, telephonic, email, website, surveys among others).
- Strengthening the business relationship with Insurance companies and intermediaries.
- Educating, strengthening and enhancing individual member relationships and experiences.
- Primary channel for managing client complaints through the ticket system and maintenance of complaints record.
- Contribute innovative ideas and participate in various programs to gain loyalty of the insurance companies and insured members, for instance arranging for free medical check-ups, talks by renowned doctors at client premises among other initiatives.
- Ability to deliver quality outreach program with an effective reach within reasonable timelines set.
Your profile:
- Bachelor's (Medical) degree or bachelor's degree in Paramedic
- 2 years' experience in a customer service/call center role within a hospital /medical insurance environment.
- Computer Literacy (MS Word, MS Excel, MS PowerPoint)
- Good spoken and written communication skills (English & Arabic)
- Knowledge related to medical terminology.
- Health Insurance industry / market knowledge would be an added advantage.
- Flexibility to work on shift basis.
- Quality focus and customer oriented
- Ability to handle objections raised by customers.
Minimum Qualifications:
- Bachelor's (Medical) degree or bachelor's degree in Paramedic
- Multilingual (Arabic and English)
Minimum Experience:
- 2 years' experience in a customer service/call center role within a hospital /medical insurance environment.
*Munich Re not only stands for fairness with regard to its clients; it is also an equal opportunity employer.
#J-18808-Ljbffr-
Customer Service Representative
1 week ago
Muscat, Muscat, Oman beBee Careers Full timeFront Office Team MemberA front office team member plays a vital role in providing exceptional guest experiences from check-in to check-out. The role involves reception services, including check-in and check-out procedures, as well as completing audits as required.Key Responsibilities:Achieve positive outcomes from guest queries in a timely and efficient...
-
Customer Service Representative
2 weeks ago
Muscat, Muscat, Oman beBee Careers Full timeThe role of a Customer Service Representative is to provide exceptional support to clients through various communication channels, ensuring that their queries are addressed promptly and professionally.Main ResponsibilitiesBuild strong relationships with customers by providing personalized service and resolving their issues efficiently.Foster a...
-
Customer Service Representative
1 week ago
Muscat, Muscat, Oman beBee Careers Full timeFront Office Ambassador">A Front Office Ambassador is responsible for providing exceptional service to guests from check-in through check-out. This involves contributing to an overall exceptional experience by ensuring a seamless and efficient reception process.">Main Responsibilities:Achieve positive outcomes from guest queries in a timely and efficient...
-
Muscat, Muscat, Oman beBee Careers Full timeJob Summary:This role involves providing administrative support and delivering exceptional customer care to our clients. The successful candidate will be responsible for managing daily office operations, preparing reports, and coordinating with various departments.Key Responsibilities:Administrative Support: Manage day-to-day office operations, including...
-
Customer Service Specialist
2 weeks ago
Muscat, Muscat, Oman beBee Careers Full timeJob DescriptionThis role is responsible for delivering exceptional guest experiences through attentive service and prompt request fulfillment.A high level of knowledge is essential to anticipate guests' needs and provide a memorable stay. This requires staying up-to-date with the dynamic nature of the hotel industry, extending excellent service attributes to...
-
Muscat, Muscat, Oman beBee Careers Full timeHotel Front Office Manager RoleAbout the JobThis is a key role within our hotel front office, where you will be responsible for delivering exceptional guest experiences and ensuring seamless operations.Job Responsibilities:We are seeking an experienced and skilled Hotel Front Office Supervisor to join our team. As a Front Office Supervisor, you will play a...
-
Customer Service Professional
1 week ago
Muscat, Muscat, Oman beBee Careers Full timeJob Title: Public Relations Officer">About the Role:This entry-level position is ideal for individuals who want to learn and develop in a professional environment. The successful candidate will have opportunities to improve their service performance through continuous feedback and support from colleagues and managers.Key Responsibilities:Support...
-
Customer Service Liaison
2 weeks ago
Muscat, Muscat, Oman beBee Careers Full timeThe Front Office Agent will play a vital role in ensuring exceptional guest experiences.Key ResponsibilitiesUnderstand and comply with all corporate policies and standard operating procedures.Support learning and development activities to enhance operational efficiency.Avoid unauthorized use of the hotel's network, computers or internet access.Carry out...
-
Customer Service Assistant
2 weeks ago
Muscat, Muscat, Oman Renaissance Services Full timeRenaissance is a leading international facilities management and service solutions company listed on the Muscat Stock Exchange in Oman. We provide world-class hard and soft facilities management as well as fully integrated IFM solutions. Our commitment to safety, efficiency, green awareness, and local value sets us apart in the industry.Role DescriptionThis...
-
Customer Service Representative
2 weeks ago
Muscat, Muscat, Oman beBee Careers Full timeWe are seeking a customer service professional to handle inbound and outbound calls, identifying customer needs and providing solutions.This is an excellent opportunity for a young talent to start their career with minimal experience. If you are proactive and eager to learn, this role may be suitable for you.Key Responsibilities:Customer Service...