Sales Account Manager

5 days ago

Muscat, Muscat, Oman Classera Full time

Job Title: Account Manager – Training & Upskilling (SMB Segment, Oman Market) Location: Oman Department: Commercial – Corporate Training Solutions Type: Full-time

Role Overview

We are seeking a dynamic Account Manager to lead Classera's growth in the training and upskilling sector for Small and Medium Businesses (SMBs) in Oman. The role focuses on driving adoption of Classera's training platforms and workforce development solutions among companies seeking to upskill their employees and remain competitive in the knowledge economy. You will own customer relationships, ensure successful onboarding and usage, and grow account value over time.

This role is ideal for someone with a commercial mindset, a strong understanding of the Omani SMB landscape, and a passion for digital learning and talent development.

Key Responsibilities

Account Management & Customer Success

  • Manage a portfolio of existing SMB clients in Oman, ensuring high levels of satisfaction, engagement, and retention.
  • Serve as the primary point of contact for day-to-day needs, ensuring a smooth post-sales experience and driving continued platform adoption.
  • Conduct regular business reviews to demonstrate ROI and explore new needs.

Growth & Upsell
  • Identify expansion opportunities within accounts, including additional licenses, new departments, or add-on features (e.g., content, certification paths, analytics).
  • Collaborate with the solutions and product teams to design relevant upskilling journeys that align with business goals.

New Business Development
  • Prospect and close new SMB clients by positioning Classera as a strategic partner for workforce training and employee development.
  • Leverage market intelligence to identify high-potential verticals (e.g., retail, healthcare, construction, financial services) and pitch tailored training solutions.

Market Engagement
  • Participate in local training, HR, and SME-focused events, expos, and chambers of commerce to promote Classera's corporate offering.
  • Build relationships with Omani HR leaders, learning managers, and business owners to stay ahead of industry trends and training needs.

Reporting & Process Excellence
  • Maintain up-to-date client and opportunity records in CRM.
  • Provide regular forecasts, renewal metrics, and account health reports.
  • Ensure timely invoicing, renewals, and customer communications.

Qualifications
  • Bachelor's degree in Business, Human Resources, Education, or a related field.
  • 3–5 years of experience in B2B account management or sales, preferably in training, EdTech, or HR SaaS.
  • Proven track record of managing and growing customer accounts.
  • Understanding of the Omani SMB sector and workforce development landscape.
  • Strong communication and relationship management skills in English and Arabic.
  • Ability to travel within Oman as needed.

Ideal Candidate Traits
  • Commercially driven with a customer-first mindset
  • Consultative approach with ability to identify client needs and propose solutions
  • Highly organized, self-motivated, and adaptable to a fast-paced environment
  • Passionate about learning, skilling, and human capital development

What We Offer
  • Competitive salary and bonus structure
  • A key role in shaping the digital skilling journey for Oman's growing SMB sector
  • Opportunities for career progression in the fast-evolving EdTech space
  • A mission-driven culture committed to impact and innovation
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