executive housekeeper

1 day ago

Muscat, Muscat, Oman Anantara The Marker Dublin Hotel Full time
  • Full-time
  • Company Location: Tivoli Muscat Hills Hotel & Residences

Executive Housekeeper
  • Full-time
  • Company Location: Tivoli Muscat Hills Hotel & Residences

Company Description

Rising above the fairways of the LA VIE Club Golf Course, Tivoli Muscat Hotel & Residences is a distinctive new address with a Western lifestyle in the Omani capital. Part of the prestigious LA VIE development, the property offers a sophisticated stay just ten minutes from Muscat International Airport and close to the Oman Convention & Exhibition Centre.

This new-build property will comprise 79 elegant hotel rooms and 100 fully serviced branded residences. Interiors will reflect the elegance of European design with a modern edge, many enjoying impressive views over the course and surrounding hills.

Job Description

As the Executive Housekeeper for the pre-opening of Tivoli Muscat, you will play a pivotal role in establishing the Housekeeping department from the ground up. You will oversee all aspects of housekeeping operations including rooms, public areas, laundry, and back-of-house cleanliness, ensuring the highest standards of luxury, efficiency, and guest satisfaction in line with Tivoli brand standards. This role requires strong leadership, pre-opening experience, and a detailed operational approach.

Key Responsibilities

Pre-Opening Phase:
  • Participate in pre-opening planning, budgeting, recruitment, procurement, and setting up SOPs.
  • Design and implement Housekeeping operational workflows, policies, and procedures.
  • Oversee the selection, purchasing, and inventory of linen, guest amenities, equipment, and cleaning supplies.
  • Recruit, train, and onboard the housekeeping team to meet brand standards and local regulations.
  • Coordinate with other departments (e.g., Rooms, Engineering, Front Office) to ensure readiness for opening.
  • Set up cleaning schedules and room assignment systems (manual/digital).

Operational Responsibilities
  • Lead, train, and manage all housekeeping and laundry team members.
  • Ensure the cleanliness and maintenance of guest rooms, public areas, and back-of-house.
  • Monitor and maintain departmental budgets, inventories, and cost controls.
  • Implement quality control measures and conduct regular inspections.
  • Ensure compliance with health, safety, and hygiene regulations.
  • Handle guest complaints and feedback professionally to ensure high satisfaction.
  • Coordinate with Front Office and Maintenance for room readiness and preventive maintenance.
  • Prepare departmental reports including occupancy-related forecasts and performance metrics.

People & Culture
  • Foster a positive and motivated work environment through training, communication, and recognition.
  • Monitor performance and provide ongoing feedback and development for team members.
  • Ensure staffing levels are adequate and aligned with operational needs and occupancy.

Qualifications
  • Minimum 5 years of experience in a similar role, preferably with international luxury hotel brands.
  • Proven experience in hotel pre-opening is required.
  • Strong leadership and team development skills.
  • Excellent communication and organizational skills.
  • Proficient in housekeeping systems and hotel property management software.
  • Good understanding of budgeting, scheduling, and inventory control.
  • Knowledge of local labor laws and hygiene standards.
  • Fluent in English; Arabic is a plus.

Additional Information
  • Opportunity to be part of a prestigious hotel launch in Muscat.
  • Competitive salary and benefits package.
  • Dynamic working environment with career advancement opportunities within Tivoli and Minor Hotels Group.

I'm interested

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