
Senior Housekeeping Manager
22 hours ago
As a pivotal member of our team, you will play a key role in establishing and leading the housekeeping department. You will oversee all aspects of housekeeping operations including rooms, public areas, laundry, and back-of-house cleanliness, ensuring the highest standards of luxury, efficiency, and guest satisfaction.
- Participate in planning and budgeting for pre-opening preparations.
- Design and implement operational workflows, policies, and procedures for the housekeeping department.
- Oversee the selection, purchasing, and inventory of linen, guest amenities, equipment, and cleaning supplies.
- Recruit, train, and onboard the housekeeping team to meet brand standards and local regulations.
- Coordinate with other departments to ensure readiness for opening.
- Set up cleaning schedules and room assignment systems.
- Lead and manage the housekeeping and laundry teams.
- Ensure the cleanliness and maintenance of guest rooms, public areas, and back-of-house.
- Monitor and maintain departmental budgets and inventories.
- Implement quality control measures and conduct regular inspections.
- Ensure compliance with health, safety, and hygiene regulations.
- Handle guest complaints and feedback professionally.
- Coordinate with Front Office and Maintenance for room readiness and preventive maintenance.
- Prepare departmental reports on occupancy and performance metrics.
- Foster a positive work environment through training, communication, and recognition.
- Monitor performance and provide ongoing feedback and development for team members.
- Ensure adequate staffing levels and alignment with operational needs.
- Minimum 5 years of experience in a similar role, preferably with international luxury hotel brands.
- Proven experience in hotel pre-opening is required.
- Strong leadership and team development skills.
- Excellent communication and organizational skills.
- Proficient in housekeeping systems and hotel property management software.
- Good understanding of budgeting, scheduling, and inventory control.
- Knowledge of local labor laws and hygiene standards.
- Fluent in English; Arabic is a plus.
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