Onsite Service Operations Engineer, Fintech

4 weeks ago

Muscat, Muscat, Oman Optasia Full time
Onsite Service Operations Engineer, Fintech

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Optasia is a fully-integrated B2B2X financial technology platform covering scoring, financial decisioning, disbursement & collection. We provide a versatile AI Platform powering financial inclusion, delivering responsible financing decision-making, and driving a superior business model & strong customer experience with presence in 30 countries anchored by 7 regional offices.

We are seeking enthusiastic professionals with energy, results-driven attitude, and a can-do mindset who want to be part of a team delivering solutions in an innovative and exciting environment. As an Onsite Service Operations Engineer, you will be responsible for monitoring and restoring services related to assigned projects. This is a technical role requiring a self-motivated engineer with broad technical experience, effective communication skills, and the ability to resolve complex issues. Flexibility to work independently and as part of a team is essential.

What You Will Do
  • Serve as technical L1 & L2 escalation point for troubleshooting application, system, and network issues related to the services provided by Optasia to assigned customer projects.
  • Take ownership of customer issues and resolve them within SLA targets.
  • Work on standby outside of standard hours to address system outages or degradation.
  • Collaborate with customer and internal technical teams to evaluate and resolve technical problems, minimizing customer impact during outages.
  • Follow escalation procedures for unresolved issues.
  • Act as a local Single-Point-of-Contact for Service Operations-related matters.
  • Participate in technical meetings as required.
  • Log and update technical tickets properly.
  • Assist with other projects as assigned.
  • Proactively seek process improvements.
What You Will Bring
  • Bachelor's Degree in computer science or similar.
  • 4+ years of relevant experience.
  • Hands-on experience with SQL/Postgres, Linux, and Networking.
  • Good communication skills in English.
  • Attention to detail, multi-tasking, and prioritization skills.
  • Strong troubleshooting and problem-solving skills.
  • Ability to understand complex systems.

Preferred Skills:

  • Experience with monitoring and alerting systems (Nagios, Grafana, Kibana).
  • Familiarity with Docker and Atlassian tools.
Why Apply

Benefits include extra day off on your birthday, performance bonuses, private healthcare, latest tech gear, multicultural environment, industry insights, career growth, and ongoing training.

Our Values
  • Drive to Thrive: Embrace challenges and learning.
  • Customer-First Mindset: Exceed expectations.
  • Bridge the Gap: Share knowledge and respect opinions.
  • Go-Getter Spirit: Focus on results and solutions.
  • Together we will do it: Support and understand each other.
Additional Details
  • Senior Level: Mid-Senior
  • Employment Type: Full-time
  • Job Function: Engineering and IT
  • Industries: IT Services and Consulting
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