IT Engineer Airline System

Role Objective:

Ensure
the effective operation, support, and enhancement of SalamAir's airport and
airline systems. Collaborate with stakeholders to monitor system performance
and address user requirements efficiently while maintaining robust coordination
with vendors and ensuring system security and functionality.

Duties and
Responsibilities:

• Carry out daily operational tasks to support various airport systems and users.
  
• Develop processes for performance monitoring of the systems and take proactive actions.
  
• Develop, train and lead a team of support professionals with the necessary skill sets for supporting the airline application systems.
  
• Monitor the performance of all airline systems installed and in use at all Salam Air locations and interact with the third party vendor responsible for maintenance of these applications.
  
• Responsible for configuration, system administration and data management for the airline applications system.
  
• Ensures proper functioning and maintenance of the systems.
  
• Constantly monitors airport requirements and upgrades system functionalities to match them.
  
• Manages the implementation of the IT policies & procedures approved by management.
  
• Involves in the technical evaluation of bids relating to IT airport systems.
  
• Maintains contacts with software vendors and provides IT team with statistics reports in order to monitor support of business applications to ensure maximum availability of the systems.
  
• Ensures that user requirements are addressed efficiently and within agreed service levels.
  
• Contact and co-ordination with airline system service providers on various issues related to airport systems.
  
• Assist in handling all issues related to OV reservation offices (e.g. Sabre software support for check-in counter and back offices.)
  
• Assist in Implement the required IT tools and systems to ensure that all flight handling operations are performed in an effective and efficient manner.
  
• Ensure all IT infrastructure are in place and operational to support airport activities.
  
• Technically support all IT equipment's at Muscat and OV outstations. Follow ups with local IT companies for maintenance of all IT equipment's.
  
• Support all technical issues raised by the domestic stations this covers the check-in systems like Check-ins, reservation, Sitatex etc.
  
• Install and configuration GDS software and GDS printer, provide support for Reservation and ACSI check-in system users by resolving software problems, and ensure that the problems reported from the users are resolved at the earliest for smooth functioning of the systems.
  
• Assist in managing system access & security requirements for OV airline system users.
  
• Ability to time manage - Prioritise and escalate calls based on knowledge of the business impact of the reported problems.
  
• Resolve as many calls as possible where these are related to the standard packages deployed in the user department.
  
• Update the incident records with status and other information from time to time for future reference and practice.
  
• Any other responsibilities assigned by the management as and when necessary.
  

Education & Experience:

• Graduate Degree with specialization in IT or any graduate degree with Higher Diploma in IT.
  
• 5 years of related work experience.
  

Special Skills & Knowledge:

• Excellent Communication skills.
  
• Good Business analysis and project management skills.
  
• Proficiency in Microsoft Office.
  
• Have good working knowledge of airline business operations (preferable).
  
• Knowledge of relevant Airline or Travel systems.
  
• Ability to install, configure and maintain personal computers, networks, and related hardware and software.
  
• Knowledge of computer and/or network security systems, applications, procedures, and techniques.
  
• Ability to identify and resolve computer system malfunctions and operational problems.
  
• Ability to coordinate with vendors and service providers on airport systems.