Head Of Technology Services

Principal duties and responsibilities to be undertaken in adherence to the college's quality systems:

Strategic & Leadership Responsibilities

• Contribute to the Digital Transformation Strategy by ensuring IT infrastructure readiness, scalability, and alignment with institutional objectives.
• Develop and implement the IT Infrastructure Operational Plan in line with MEC's mission, vision, and institutional KPIs.
• Ensure compliance with institutional IT policies, cybersecurity frameworks, and international standards (e.g., ISO 27001, ITIL).
• Provide leadership and mentoring to infrastructure staff, ensuring effective performance, growth, and accountability.

Infrastructure & Operations

• Manage the design, deployment, monitoring, and optimization of campus-wide IT infrastructure (servers, SAN, networks, firewalls, and data centers).
• Ensure robust disaster recovery and business continuity planning, including backups, failover systems, and incident response readiness.
• Oversee network services, including LAN, WAN, Wi-Fi, VPN, and VDI labs, ensuring efficiency, performance, and security.
• Lead systems administration for Active Directory, group policies, server applications, and enterprise services.
• Ensure optimal utilization and lifecycle management of IT equipment, licenses, and infrastructure assets.
• Provide second-level support for escalated infrastructure-related issues (network outages, performance bottlenecks, critical incidents).
• Manage vendor relationships for infrastructure procurement, contracts, and service-level agreements.

Cybersecurity & Risk Management

• Govern and monitor the implementation of cybersecurity policies and compliance with regulatory requirements.
• Lead firewall strategy, configuration, and monitoring, ensuring secure access and protection across institutional systems.
• Proactively identify, assess, and mitigate risks to institutional data and IT operations.
• Implement and oversee infrastructure monitoring solutions (NDR, SIEM, SD-WAN) for proactive threat detection and service continuity.

Innovation, Sustainability & Continuous Improvement

• Evaluate and recommend emerging infrastructure technologies to enhance institutional efficiency and scalability.
• Manage hybrid IT environments (on-premises, Azure/AWS cloud, SaaS solutions) with secure integration.
• Implement smart campus technologies and infrastructure automation where feasible.
• Promote sustainable IT practices, including energy-efficient data centers, lifecycle management, and green computing.
• Prepare reports, dashboards, and analytics on infrastructure performance and risk for leadership review.

General & Administrative Responsibilities

• Maintain accurate inventory and documentation of IT infrastructure assets and services.
• Ensure effective coordination with the Digital Solutions Office to align infrastructure with enterprise systems and digital applications.
• Perform any other duties assigned within the scope of the job role in the interest of the college.

Educational Qualifications

• Master's degree in Information Technology/Computer Engineering/Network Management or related field with a minimum of 3 years' leadership experience.

OR

Educational Qualifications (continued)

• Bachelor's degree with at least 6 years of experience in IT infrastructure management in higher education or industry.
• Proven experience in managing complex IT infrastructure, networks, and cybersecurity frameworks.

Skills and KnowledgeTechnical Skills

• Network and Systems Administration (LAN/WAN/Server/Cloud/VDI)
• Firewall Management & Cybersecurity Compliance
• Disaster Recovery & Business Continuity Planning
• Infrastructure Monitoring (NDR, SIEM, SD-WAN)
• Hybrid Cloud & Data Center Management
• IT Service Management (aligned with ITIL/ISO frameworks)
• Vendor and Contract Management

Behavioural Skills

• Leadership and team management
• Analytical and problem-solving skills
• Interpersonal and communication skills
• Organisational and planning skills
• Adaptability, resilience, and innovation mindset

#J-18808-Ljbffr

---