Manager Core Products

4 weeks ago

Muscat, Muscat, Oman Vodafone Oman Full time

Role purpose:

Vodafone is Oman's latest Network Operator. The presence of Vodafone in Oman will contribute to the development of all sectors, including the economic and educational sectors, and in line with Oman Vision 2040.

Our purpose is to 'Connect for a Better Future 'which underpins everything we do. Our solutions will positively impact society as we connect everyone in Oman for a better future. What we offer are market-leading customer experiences and innovative digital services.

We are looking for energetic self-starters to work in this 100% Omani owned, positive collaborative start-up environment, where key talents will create Oman's happiest workplace. We are looking for individuals with an entrepreneurial mindset who get excited by challenges and constant change and truly want to positively impact the lives of our customers and the people of Oman.

This role has the overall responsibility for establishing and maintaining the strategic and operational capacity of technology supply chains at Vodafone Oman. Manage the end-to-end responsibility for individual products and capabilities in the area of mobile & fixed for both consumers and Enterprise. Defines, develops, delivers and manages products across the entire lifecycle. Adopts a can do approach to get things done, employing initiative, pragmatism, and common sense and Create and maintain a working environment that is backed by the Vodafone spirit and supports its purpose.

Key accountabilities and decision ownership:

  • Manage any assigned staff at the level determined by senior management.
  • Define, develop and lifecycle-manage products.
  • Define requirements for Vodafone Oman Products capabilities across all functions.
  • Collaborate with VF Oman Technology as well as Group Technology resources for all product/application development; act as the single point of contact/internal customer towards the product owners in Technology.
  • Assure quality in all backend development delivered. Responsible for the user experience and content, sales and service capability backlog for owned channels (MVA and web)
  • Collaborate with Marketing, Sales, Pricing and CVM teams to prioritize owned channel capabilities and journeys.
  • Leverage data-driven insights to optimise product performance and uptake.
  • Conduct effective Commercial post implementation reviews.
  • Undertake similar or related duties as directed by senior management.
  • Maintain the customer experience at the heart of all product journeys delivering a simple, easy, personalised customer engagement.
  • Strong experience in digital channels Product management

Core competencies, knowledge and experience:

  • Advanced commercial and analytical skills
  • Relevant product management experience in telecom
  • Substantial experience of the relevant fields of digital product development across the Consumer & Enterprise business units.
  • Proven commercial success record.
  • Experience in Agile desirable
  • Strong ability to present to senior leaders and to communicate complex subjects in a simple way.
  • Ability to manage conflicts and opposing points of view.
  • International experience across different cultures, ideally experience of having lived and worked in Oman (or in the Gulf) and/or understanding of the Arab culture.
  • 8+ years' experience in Product, Segment, or relevant technology roles
  • Experience with Jira, Confluence, Slack, MS Teams a plus

Key performance indicators:

  • Service Revenues
  • Time to market
  • Quality / Customer experience (NPS, CI)

Must have technical / professional qualifications:

  • University degree in an applicable subject
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