Senior Specialist Loyalty

1 week ago

Muscat, Muscat, Oman Omantel Full time
Position Information
  • Unit: Consumer
  • Division: Customer Life Cycle Management
  • Location: Omantel HQ
  • Grade: P6

Minimum Role Requirements

Qualification:

Bachelor in relevant field.

Experience

6 years of total experience.

Key Accountabilities
  • "Retention Strategy", "Support the development and execution of proactive and reactive retention initiatives for all customer segments."
  • Campaign Execution", "Assist in designing and executing retention campaigns for Mobile and Residential customer lines."
  • "Process Implementation", "Support the implementation of retention processes across all touchpoints for Postpaid and Residential services."
  • "Churn Monitoring", "Monitor churn performance across strategic segments and address performance gaps with targeted actions."
  • "Predictive Churn Models", "Manage predictive churn models to identify potential churners and proactively target them."
  • "Data Analysis", "Collaborate with Data Analytics and Campaign Operations to gather insights and analyze churn-related trends."
  • "Outbound Retention Strategy", "Work with the Outbound team to develop and implement reactive retention plans, setting targets and SLAs."
  • "Campaign Analysis", "Conduct pre- and post-campaign analysis to evaluate retention strategies and improve future initiatives."
  • "Reporting", "Prepare monthly and weekly retention performance presentations for management review."
  • "Policy Coordination", "Coordinate with IT, Networks, and Finance to ensure data integrity and support the fast deployment of promotion-related initiatives
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