HR Specialist

3 weeks ago

Muscat, Muscat, Oman Crowne Plaza Duqm Full time

The Assistant Learning C Quality Manager supports the Learning C Quality Manager in enhancing staff training programs and maintaining high standards of service quality across the hotel. This role involves coordinating training initiatives, conducting quality audits, and assisting department heads in identifying and implementing best practices to ensure exceptional guest experiences. The ideal candidate will be passionate about employee development and guest satisfaction and possess strong organizational and interpersonal skills.

1. Assist in the development, implementation, and evaluation of training programs tailored to the needs of the hotel staff.

2. Coordinate training schedules and logistics, ensuring all employees have access to essential programs and resources.

3. Support new employee onboarding processes by facilitating orientation and initial training sessions.

4. Help conduct regular quality assessments and audits to evaluate service performance and compliance with hotel standards.

5. Gather and analyze guest feedback, employee performance metrics, and audit outcomes to identify areas for improvement.

6. Work with department heads to implement corrective actions and continuous improvement initiatives based on quality assessments.

7. Partner with various departments to establish training goals and performance benchmarks that align with overall hotel objectives.

8. Act as a resource for team members regarding service standards, policies, and procedures.

9. Assist in creating an ongoing feedback loop to foster a culture of accountability, recognition, and continuous improvement.

10. Maintain records of training attendance, assessment results, and quality metrics to track progress and effectiveness.

11. Prepare reports for senior management detailing training outcomes, quality trends, and overall performance metrics.

12. Support the Learning C Quality Manager in specific projects aimed at enhancing service delivery and operational best practices.

13. Stay updated with industry trends and learning methodologies to bring innovative training solutions and quality practices to the hotel.

Qualifications Required

  • Diploma in Hospitality Management, Human Resources, Education or a related field.
  • Prior experience in hospitality training, quality assurance or operations with at least 1-2 years in a relevant role.
  • Strong understanding of hospitality service standards and quality management principles.
  • Excellent communication, presentation, and interpersonal skills.

Skills:

  • Strong analytical skills and attention to detail to evaluate training effectiveness and quality compliance.
  • Ability to work collaboratively and build relationships across various teams.
  • Proficiency in Microsoft Office Suite and survey tools.
  • Strong organizational skills with the ability to manage multiple projects and priorities.

This job description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of responsibilities. The Assistant Learning C Quality Manager may be required to perform other duties as assigned to meet the ongoing needs of the hotel.

#J-18808-Ljbffr

  • HR Specialist

    3 weeks ago

    Muscat, Muscat, Oman Alkan CIT Full time

    Job Title: HR SpecialistVacancy: 1Job DescriptionOn-boarding: Manage the entire onboarding process, including employment contracts, system setups, induction sessions, and documentation collection.Off-boarding: Manage employee separation processes, including clearance, final settlements, and off-boarding documentation.Immigration Services: Handle visa...

  • HR Specialist I

    1 week ago

    Muscat, Muscat, Oman Halliburton Full time

    Join to apply for the HR Specialist I role at HalliburtonJoin to apply for the HR Specialist I role at HalliburtonGet AI-powered advice on this job and more exclusive features.We are looking for the right people — people who want to innovate, achieve, grow and lead. We attract and retain the best talent by investing in our employees and empowering them to...

  • HR Specialist Role

    1 week ago

    Muscat, Muscat, Oman beBeeHR Full time

    Job Title: HR SpecialistLocation: MuscatPosition: 1We are looking for a skilled Human Resources Generalist to join our organization and oversee all human resources functions. This role is responsible for implementing full-cycle recruiting strategies, monitoring employees' monthly KPI submissions and reports, establishing company policies, maintaining updated...

  • HR Manager

    3 weeks ago

    Muscat, Muscat, Oman Mackenzie Jones Full time

    A leading Multi-National Business is currently looking for an experienced HR Manager to manage their HR Department in Muscat, Oman.This role will report to the Country Manager and lead a team of 5 HR professionals. The position involves working closely with Regional Managers and various departments to align HR policies and procedures across the Middle...

  • HR Generalist

    2 weeks ago

    Muscat, Muscat, Oman beBeeHumanResources Full time

    Job OverviewWe are seeking a talented professional to join our team as an HR Specialist. The ideal candidate will be responsible for supporting the effective operation and improvement of one or more HR processes.The successful applicant will collaborate with stakeholders, create tools and resources, and execute basic programs and projects. They will develop...

  • HR Specialist I

    2 weeks ago

    Muscat, Muscat, Oman Halliburton Energy Services Full time

    Select how often (in days) to receive an alert:We are looking for the right people — people who want to innovate, achieve, grow and lead. We attract and retain the best talent by investing in our employees and empowering them to develop themselves and their careers. Experience the challenges, rewards and opportunity of working for one of the world's...

  • HR Specialist I

    2 weeks ago

    Muscat, Muscat, Oman Halliburton Full time

    We are looking for the right people — people who want to innovate, achieve, grow and lead. We attract and retain the best talent by investing in our employees and empowering them to develop themselves and their careers. Experience the challenges, rewards and opportunity of working for one of the world's largest providers of products and services to the...

  • HR33-ESG-HR Advisor

    3 weeks ago

    Muscat, Muscat, Oman Halliburton Energy Services Full time

    We are looking for the right people — people who want to innovate, achieve, grow and lead. We attract and retain the best talent by investing in our employees and empowering them to develop themselves and their careers. Experience the challenges, rewards and opportunity of working for one of the world's largest providers of products and services to the...

  • HR Administrative Specialist

    6 days ago

    Muscat, Muscat, Oman beBeeHumanResources Full time 1,500 - 1,800

    About UsWe're on a mission to make healthy easy. Our team is dedicated to providing better, faster, and cheaper ways to access food through technology.Job OverviewWe're looking for a professional to function as the HR Coordinator, undertaking administrative duties such as tracking employee records, assisting with payroll processing and providing support to...

  • Human Resources Specialist

    1 week ago

    Muscat, Muscat, Oman Zoomlion Full time

    Job Title: HR SpecialistLocation: MuscatPosition: 1Job description:We are looking for an HR Specialist to join our team and monitor all Human Resources functions. HR Specialist responsibilities include a good understanding of full cycle recruiting, monitoring employees' monthly KPI Submissions & reports, setting up company policies, maintaining updated...