
Senior Sales Professional – Key Account Development
5 days ago
We are seeking an experienced Account Manager to join our team. As a key member of our sales department, you will be responsible for maintaining and expanding relationships with assigned Key Accounts.
Key Responsibilities:- Achieve financial targets by maintaining and expanding relationships with assigned Key Accounts
- Establish and maintain productive, professional relationships with key personnel related to projects assigned (Internally & External)
- Deliver agreed KPIs for all projects assigned
- Achieve revenue plan and compile input for activity plans, developing the company's services and solutions portfolio
- Improve the sales pipeline, prepare and update quarterly reach activity plans, and deliver value to customers through leading value-added projects
- Establish productive, professional relationships with key personnel in relevant customer accounts
- Coordinate the involvement of company personnel, including support, service, and management resources, to meet department performance objectives and customer expectations
- Meet targets for profitable sales volume and strategic objectives, proactively leading joint company-strategic project planning
- Achievement of ≥100% AOP Revenue & OYOV
- Deliver all assigned sales-related projects as per KPIs; stalled opportunities should not exceed 10% of the pipeline
- Control escalations by following up with stakeholders to ensure commitments are met
- Lead projects to achieve 100% AOP Revenue; manage bad debts, adjustments, and terminations to reduce revenue leakage to less than 5% of overall collectibles
- Achieve Customer Satisfaction targets and meet all customer requirements, complaints, and demands within SLA
- Diploma or BSc Degree in Business, ICT, Information Technology, or a related science field
- 3-5 years' experience in sales, customer project management, preferably in Cloud or IT services, with experience from Telco or IT services in B2B contexts
- Good financial knowledge with the ability to develop forecasts and business cases
- Proficiency in MS Office, with strong presentation, analysis, and concept development skills
- Fluent in spoken and written English and Arabic
- Excellent customer management, customer orientation, and analytical skills
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