Store Development Lead

1 day ago


Muscat, Muscat, Oman Al Tayer Group Full time
Company Overview:
    Al Tayer Group is a leading retailer in the Middle East, operating a portfolio of international brands across fashion, home furnishings, and lifestyle sectors.

    About the Role:
    We are seeking an experienced Retail Operations Manager to join our team. The successful candidate will have a proven track record in successfully running a profitable retail store and will be responsible for managing and developing the team to achieve high levels of revenue while maintaining brand image, operational compliance, and customer satisfaction.

    Key Responsibilities:
    • Establish and maintain effective professional relationships with key business partners.
    • Understand customer profiles and ensure feedback is provided on Marketing, Buying, and Planning to relevant parties.
    • Ensure Visual Merchandising standards are maintained within brand guidelines. Implement Company expectations of standards, maintenance, and cleanliness.
    • Monitor sales per square foot to ensure maximum productivity within brand and store specifications.
    • Keep abreast of market trends and competitor activity and provide feedback/recommendations to the Company.
    • Drive sales, monitor performance, and identify commercial opportunities and make recommendations to meet and exceed sales targets.
    • Cultivate a culture of excellent customer service, leading by example. Resolve customer complaints effectively and promptly.
    • Minimise stock loss through the management, implementation, and adherence of ATG policies and procedures.
    • Analyse stock management information available to ensure sales opportunities are maximised.
    • Provide and analyse reports in order to gain understanding of current performance trends, to identify commercial opportunities and ensure Buying/Planning are aware of stock related feedback.
    • Recommend, manage, and/or support sales promotions and brand activities through effective planning and preparation to meet expectations. Feedback to relevant parties.
    • Ensure all Company policies and procedures are implemented and adhered to.
    • Prepare and implement stock takes in store in liaison with the Operations team.
    • Ensure Company Health & Safety standards are adhered to at all times.
    • Provide leadership and direction to team members towards the achievement of goals and objectives.
    • Coach and motivate team to enhance performance and produce quality work, and ensure that they are continuously developed for higher level roles.

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