
Store Development Lead
1 day ago
Al Tayer Group is a leading retailer in the Middle East, operating a portfolio of international brands across fashion, home furnishings, and lifestyle sectors.
About the Role:
We are seeking an experienced Retail Operations Manager to join our team. The successful candidate will have a proven track record in successfully running a profitable retail store and will be responsible for managing and developing the team to achieve high levels of revenue while maintaining brand image, operational compliance, and customer satisfaction.
Key Responsibilities:
• Establish and maintain effective professional relationships with key business partners.
• Understand customer profiles and ensure feedback is provided on Marketing, Buying, and Planning to relevant parties.
• Ensure Visual Merchandising standards are maintained within brand guidelines. Implement Company expectations of standards, maintenance, and cleanliness.
• Monitor sales per square foot to ensure maximum productivity within brand and store specifications.
• Keep abreast of market trends and competitor activity and provide feedback/recommendations to the Company.
• Drive sales, monitor performance, and identify commercial opportunities and make recommendations to meet and exceed sales targets.
• Cultivate a culture of excellent customer service, leading by example. Resolve customer complaints effectively and promptly.
• Minimise stock loss through the management, implementation, and adherence of ATG policies and procedures.
• Analyse stock management information available to ensure sales opportunities are maximised.
• Provide and analyse reports in order to gain understanding of current performance trends, to identify commercial opportunities and ensure Buying/Planning are aware of stock related feedback.
• Recommend, manage, and/or support sales promotions and brand activities through effective planning and preparation to meet expectations. Feedback to relevant parties.
• Ensure all Company policies and procedures are implemented and adhered to.
• Prepare and implement stock takes in store in liaison with the Operations team.
• Ensure Company Health & Safety standards are adhered to at all times.
• Provide leadership and direction to team members towards the achievement of goals and objectives.
• Coach and motivate team to enhance performance and produce quality work, and ensure that they are continuously developed for higher level roles.
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