Sales Professional

2 weeks ago

Muscat, Muscat, Oman beBee Careers Full time
Job Description:

The Sales Executive is the face of our dealership, responsible for showcasing a wide range of vehicles and delivering exceptional customer experiences. This role focuses on building strong relationships with prospective buyers and guiding them through the vehicle purchasing process, while actively selling GAC products to support sales volume and gross profit targets.

Key Responsibilities:
  • Conduct sales processes in a professional manner that is both service-oriented and reflective of the brand image, achieving high levels of customer satisfaction while adhering to distributor policies.
  • Actively prospect, follow up on sales leads, acquire new customers, and develop long-term customer relationships.
  • Approach, greet, and assist customers entering the showroom according to the brand image.
  • Qualify customers and build relationships to undertake in-depth needs analyses and provide trust and confidence to customers.
  • Explain vehicle performance, product details, features, and benefits according to the sales process.
  • Develop and implement strategies to enhance sales efficiency and increase generated revenue.
  • Maintain CRM systems to manage lists of new and existing customers according to the sales funnel.
  • Offer and accompany customers in test-driving vehicles according to the test drive process.
  • Ensure smooth completion of sales contracts associated documents.
  • Introduce finance, insurance, and lease products during the sales process.
  • Facilitate relevant departments receive sufficient customer information for smooth handovers.
  • Facilitate relevant paperwork, car registration, and/or insurance documentation completion according to distributor policies.
  • Organize vehicle handovers according to distributor policy.
  • Introduce customers to the after-sales department.
  • Handle customer complaints tactfully and promptly according to distributor policies and escalate difficult cases immediately.
  • Use various methods (e.g., telephone, email, visit) to acquire and follow-up on prospective customers and compile customer contract reports.
  • Ensure regular and prompt updates of customer databases and records to increase customer satisfaction and loyalty.
  • Share knowledge and best practices about respective specialized products or product groups with the rest of the sales team.
  • Gain knowledge on dealership and competitor products, features, and accessories and update regularly.
  • Uphold company values throughout business practices and utilize sound judgment in decision-making.
  • Perform additional duties as required by management based on business needs.

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