Customer Service Representative

21 hours ago


Muscat, Muscat, Oman beBee Careers Full time

Key Responsibilities

As a Customer Service Representative at our hotel, you will play a critical role in ensuring that our guests receive the highest level of service and support during their stay. Your primary responsibilities will include:

  1. Welcoming guests, checking them in and out, and handling all aspects of their stay, from room reservations to local information and services.
  2. Responding promptly and professionally to guest inquiries, resolving any issues that may arise in a timely and courteous manner.
  3. Processing payments, exchanging currency, and handling miscellaneous charges, always maintaining accuracy and attention to detail.
  4. Maintaining awareness of room availability, occupancy levels, and rate fluctuations, adjusting your approach accordingly to ensure maximum revenue.
  5. Working collaboratively with other departments, including housekeeping, maintenance, and food and beverage, to ensure seamless delivery of services and high-quality guest experiences.

Job Requirements and Qualifications

  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse groups of people.
  • Strong knowledge of our hotel's facilities, services, and local area, including attractions, restaurants, and cultural events.
  • Ability to work under pressure, prioritize tasks, and multitask, often in a fast-paced environment.
  • Basic math skills and accuracy when handling cash transactions and processing payments.
  • Familiarity with Opera or similar systems, with the ability to quickly learn new software and technologies.

Benefits and Career Advancement Opportunities

We are dedicated to creating a positive and supportive work environment, where our employees feel valued and empowered to grow and develop. As part of our team, you can expect:

  • A competitive salary and benefits package.
  • Ongoing training and development opportunities, to help you build your skills and advance your career.
  • A dynamic and inclusive workplace culture, where everyone feels welcome and supported.
  • The chance to make a real difference in our guests' lives, by delivering exceptional customer service and helping to create lifelong memories.

What Makes Us Different

We pride ourselves on our commitment to excellence, innovation, and customer satisfaction. Our goal is to provide every guest with a unique and unforgettable experience, and we believe that starts with our team members. Join us, and discover why our hotel is the perfect place to launch your hospitality career.



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