Customer Service Technical Advisor

2 days ago


Muscat, Muscat, Oman Integrated Systems LLC Full time

Job Requirements:

Integrated Systems LLC is seeking a skilled IT Service Desk Representative to join our team. The IT Service Desk Representative will be responsible for providing technical support and assistance to our clients.

About the Role:

The IT Service Desk Representative will work closely with our IT teams to ensure business continuity and user satisfaction. This role requires excellent communication skills, technical knowledge, and problem-solving abilities.

Key Responsibilities:

  • Receive technical issue reports via phone calls, emails, and live chat.
  • Log all incidents and service requests into the ticketing system.
  • Provide basic troubleshooting for common IT problems (hardware, software, passwords, network).
  • Escalate unresolved or complex issues to the relevant IT teams or manager.
  • Follow up on open tickets and ensure timely closure after resolution.
  • Prepare regular reports on recurring issues and share them with the manager.
  • Adhere to IT security and data confidentiality policies.
  • Contribute to the development and maintenance of the IT knowledge base.

Requirements:

  • Fresh Graduate
  • Diploma or Bachelor's degree in Information Technology, Information Systems, or a related field.
  • Proficiency in using IT ticketing and helpdesk systems.
  • Strong communication skills in both Arabic and English (spoken and written).
  • Excellent interpersonal skills with the ability to support users of various technical backgrounds.


  • Muscat, Muscat, Oman InterTech LLC Full time

    What You'll Do:You will gather, assess, and understand customer requirements from a business and technical perspective.Your Key TasksGather, assess, and understand customer requirements.Design effective solutions with client-focused thinking.Offer consultancy and design services for network solutions.Conduct demonstrations and PoC sessions for networking...


  • Muscat, Muscat, Oman InfyStrat Technologies Full time

    Customer Delivery Engineering Technical Leader• Leads customer delivery engagements and/or provides escalation support for large scale solutions and complex issues through deep technical expertise. Provides leadership capabilities and insight for creation and sharing of intellectual capital, influences the Engineering team to improve products, actively...


  • Muscat, Muscat, Oman InfyStrat Technologies Full time

    Job Description:As a Technical Customer Service Lead at InfyStrat Technologies, you will lead customer delivery engagements and provide escalation support for large scale solutions and complex issues through deep technical expertise.Key Responsibilities:Lead customer delivery engagements and provide escalation support for large scale solutions and complex...


  • Muscat, Muscat, Oman InfyStrat Technologies Full time

    Job DescriptionThe ideal candidate for this role will be a technical expert in customer delivery engineering with strong leadership skills. The position involves leading customer delivery engagements, providing escalation support, and driving customer technology transitions.Key Responsibilities:Lead customer delivery engagements and provide escalation...


  • Muscat, Muscat, Oman InfyStrat Technologies Full time

    Job Description:We are seeking a highly skilled Customer Delivery Engineering Technical Leader to join our team at InfyStrat Technologies.Key Responsibilities:Liaise with customers and internal stakeholders to deliver complex solutions and provide technical support.Collaborate with cross-functional teams to create and share intellectual capital, influencing...

  • Financial Advisor

    1 week ago


    Muscat, Muscat, Oman National Bank of Oman Full time

    About the RoleThis is an exciting opportunity to join our team as a Wealth Advisor and contribute to the growth and success of the National Bank of Oman.You will be responsible for providing exceptional customer service, developing new business opportunities, and maintaining existing relationships.As a key member of our team, you will work closely with...


  • Muscat, Muscat, Oman MENA HR Solutions LLC (IBD Group) Full time

    Digital Transformation AdvisorRole Overview:The Digital Transformation Advisor leads technology-driven change initiatives, aligning business processes, culture, and customer experiences with national digital strategies. This role requires a blend of technical expertise, strategic vision, and change management capabilities.Key Responsibilities:Implement...


  • Muscat, Muscat, Oman Omantel Full time

    Job OverviewOmante is seeking a skilled Corporate Legal Advisor to join its team. The successful candidate will be responsible for providing legal services to the business, including drafting litigation documents, handling correspondences on legal aspects, and accompanying staff on field activities. About OmantelOmantel is a leading telecommunications...


  • Muscat, Muscat, Oman Ahli Bank Full time

    Position OverviewWe are seeking an Expert Advisor for our Private Banking department at Ahli Bank. As an expert advisor, you will be responsible for building and maintaining strong relationships with our high net worth clients, identifying and pursuing new business opportunities, and delivering exceptional customer service.Key ResponsibilitiesTo develop and...


  • Muscat, Muscat, Oman Galfar Full time

    Occupational Health Advisor Role:The Occupational Health Advisor will work closely with the team to develop and implement effective occupational health strategies. Main Responsibilities:• Develop and implement occupational health policies and procedures.• Conduct regular assessments and evaluations to identify potential health risks.• Collaborate with...


  • Muscat, Muscat, Oman NETS-International Group Full time

    Responsibilities:Leads customer delivery engagements and/or provides escalation support for large scale solutions and complex issues through deep technical expertise. Provides leadership capabilities and insight for creation and sharing of intellectual capital, influences the Engineering team to improve products, actively mentors and develops others.Thought...


  • Muscat, Muscat, Oman KONE Full time

    **Service Engineer Role at KONE**We are seeking a highly motivated and skilled Service Engineer to join our Muscat - Oman office. This role involves planning, managing, and overseeing the contracted scope of work, ensuring safe, high-quality, and efficient installation of KONE solutions according to agreed schedules and budgets.The successful candidate will...


  • Muscat, Muscat, Oman Smart Technical Services LLC Full time

    Job Description: Commercial Cooling Solutions ExpertWe are looking for an experienced Sales Executive to promote our Chiller Maintenance & Service solutions in Oman.Key Responsibilities:Develop and execute strategic sales plans for chiller maintenance and HVAC services.Conduct market research to identify trends, customer needs, and new business opportunities...


  • Muscat, Muscat, Oman InfyStrat Technologies Full time

    About the Role:We are looking for a seasoned Customer Delivery Engineering Technical Leader who can lead our customer delivery engagements and provide escalation support for large-scale solutions and complex issues.Responsibilities:Provide technical expertise and guidance to resolve complex customer problems.Lead the creation and dissemination of technical...


  • Muscat, Muscat, Oman InfyStrat Technologies Full time

    Job Overview:As a Customer Delivery Engineering Technical Leader, you will be responsible for leading customer delivery engagements and providing escalation support for large-scale solutions and complex issues.Main Responsibilities:Lead customer delivery engagements and/or provide escalation support for large-scale solutions and complex issues.Provide...


  • Muscat, Muscat, Oman InfyStrat Technologies Full time

    Position Summary:We are seeking a highly experienced Customer Delivery Engineering Technical Leader to lead our customer delivery engagements and provide escalation support for large-scale solutions and complex issues.Main Responsibilities:Provide technical expertise and guidance to resolve complex customer problems.Lead the creation and dissemination of...


  • Muscat, Muscat, Oman Zoomlion Full time

    About UsAt Zoomlion, we are committed to providing exceptional service and support to our customers. Our team of experienced professionals is dedicated to ensuring that all equipment is properly maintained and repaired to meet the highest standards of quality and safety.ResponsibilitiesThe Senior Technical Service Expert will be responsible for carrying out...


  • Muscat, Muscat, Oman Schneider Electric - Global Full time

    What will you do?Act as an advisor for the customers for addressing their Operational and efficiency challenges.Direct Sales of company's various value-added services to a designated group of existing and new customers.Develop and Drive the strategic Business plan for the growth of Filed Services business for the assigned Accounts.Targeting new projects and...


  • Muscat, Muscat, Oman NETS-International Group Full time

    As a key member of NETS-International Group's Customer Delivery Team, you will lead complex customer engagements and provide technical expertise to resolve critical issues.ResponsibilitiesLead customer delivery engagements, providing technical guidance and support to ensure successful project outcomes.Collaborate with internal stakeholders to develop...


  • Muscat, Muscat, Oman Nextcare Full time

    About UsAt Nextcare, we pride ourselves on being a trusted and innovative provider of customer-centric solutions. Our team is dedicated to delivering exceptional service experiences that exceed our customers' expectations.Job OverviewThe Care Centre Agent role is a critical part of our customer service team, responsible for responding to telephone inquiries...