
Customer Service Technical Advisor
2 days ago
Job Requirements:
Integrated Systems LLC is seeking a skilled IT Service Desk Representative to join our team. The IT Service Desk Representative will be responsible for providing technical support and assistance to our clients.
About the Role:
The IT Service Desk Representative will work closely with our IT teams to ensure business continuity and user satisfaction. This role requires excellent communication skills, technical knowledge, and problem-solving abilities.
Key Responsibilities:
- Receive technical issue reports via phone calls, emails, and live chat.
- Log all incidents and service requests into the ticketing system.
- Provide basic troubleshooting for common IT problems (hardware, software, passwords, network).
- Escalate unresolved or complex issues to the relevant IT teams or manager.
- Follow up on open tickets and ensure timely closure after resolution.
- Prepare regular reports on recurring issues and share them with the manager.
- Adhere to IT security and data confidentiality policies.
- Contribute to the development and maintenance of the IT knowledge base.
Requirements:
- Fresh Graduate
- Diploma or Bachelor's degree in Information Technology, Information Systems, or a related field.
- Proficiency in using IT ticketing and helpdesk systems.
- Strong communication skills in both Arabic and English (spoken and written).
- Excellent interpersonal skills with the ability to support users of various technical backgrounds.
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