Customer Support Representative

4 days ago


Muscat, Muscat, Oman SWATX Full time

About SWATX

SWATX is a customer-centric organization that values exceptional service delivery and dedication to our customers.

We are seeking a highly skilled and compassionate Customer Support Representative to join our team. As a key member of our customer support department, you will be responsible for providing top-notch support to our customers via phone, ensuring their issues are resolved efficiently and effectively while maintaining a positive customer experience.

Responsibilities

  • Manage incoming calls in a timely and professional manner
  • Listen actively to customers' concerns and provide accurate information regarding products and services
  • Identify and resolve customer complaints efficiently and effectively
  • Record and document interactions accurately in the CRM system
  • Maintain up-to-date knowledge of product offerings, policies, and procedures
  • Collaborate with team members and other departments to ensure seamless service delivery
  • Meet or exceed daily, weekly, and monthly performance goals related to calls handled, customer satisfaction, and first call resolution rates

Requirements

  • Bachelor's degree in a relevant field or equivalent work experience
  • Excellent communication and interpersonal skills
  • Able to work in a fast-paced environment and handle multiple priorities
  • Familiarity with CRM systems and data entry
  • Strong problem-solving and analytical skills
  • Ability to maintain confidentiality and handle sensitive information


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