
Customer Support Representative
4 days ago
About SWATX
SWATX is a customer-centric organization that values exceptional service delivery and dedication to our customers.
We are seeking a highly skilled and compassionate Customer Support Representative to join our team. As a key member of our customer support department, you will be responsible for providing top-notch support to our customers via phone, ensuring their issues are resolved efficiently and effectively while maintaining a positive customer experience.
Responsibilities
- Manage incoming calls in a timely and professional manner
- Listen actively to customers' concerns and provide accurate information regarding products and services
- Identify and resolve customer complaints efficiently and effectively
- Record and document interactions accurately in the CRM system
- Maintain up-to-date knowledge of product offerings, policies, and procedures
- Collaborate with team members and other departments to ensure seamless service delivery
- Meet or exceed daily, weekly, and monthly performance goals related to calls handled, customer satisfaction, and first call resolution rates
Requirements
- Bachelor's degree in a relevant field or equivalent work experience
- Excellent communication and interpersonal skills
- Able to work in a fast-paced environment and handle multiple priorities
- Familiarity with CRM systems and data entry
- Strong problem-solving and analytical skills
- Ability to maintain confidentiality and handle sensitive information
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