Service Delivery Head

4 days ago


Muscat, Muscat, Oman ahlibank Full time
About the Role

We are seeking an experienced IT Operations Lead to join our team at ahlibank.

This role involves managing the Application support team, production issues, projects and changes.

The key responsibilities include:

  • Managing and leading the Application support team.
  • Production issues, projects and changes.
  • Implementing new machines across the banking network.
  • Analyzing problems reported by users efficiently and effectively.
  • Resolving problems successfully and timely.
  • Providing training to users and IT Operators.
  • Recording issues and resolutions provided.
Requirements
  • Bachelor degree in Computer Science or equivalent.
  • 10-15 years of experience in IT, specifically in managing Cards, ATM/FFM/CDM and Switch.


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