Service Delivery Manager

6 days ago


Muscat, Muscat, Oman Al Naba Full time
Assistant Manager - Soft Service (Facility Management)

At Al Naba, we are seeking a highly skilled and experienced Assistant Manager to oversee our soft services operations.

About the Role:

  • This is an exceptional opportunity for a motivated and results-driven professional to join our team as Assistant Manager and contribute to delivering high-quality service to our clients.

Key Responsibilities:

  • Manage and lead a team of soft services staff to ensure effective delivery of cleaning, waste management, catering, and security services.
  • Develop and implement service standards and procedures to enhance operational efficiency and meet client expectations.
  • Conduct regular inspections and gather customer feedback to identify areas for improvement and optimize service performance.
  • Collaborate with other departments and stakeholders to coordinate service delivery and resolve any issues or complaints.
  • Maintain compliance with health and safety regulations and industry standards to guarantee a safe working environment.
  • Analyze service performance data and provide insights to senior management on opportunities for growth and improvement.

About You:

  • A Bachelor's degree in facility management, hospitality, or a related field.
  • A minimum of 8-10 years of experience in managing soft services, preferably in a similar industry.
  • Professional certifications in facility management or related areas.
  • Strong knowledge of health and safety regulations and industry standards.
  • Excellent leadership and team management skills.
  • Exceptional communication and interpersonal skills to interact effectively with clients, staff, and stakeholders.
  • Proven ability to develop and implement service standards and procedures.
  • Analytical and problem-solving skills to identify and address operational issues.


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