
IT Service Delivery Professional
3 days ago
Prysmian Group is a global leader in the production of energy and telecommunication cables and systems. Our company is dedicated to providing innovative solutions that meet the evolving needs of our customers.
Why Join Us?- Diverse and dynamic work environment, with opportunities to collaborate with talented professionals from around the world.
- State-of-the-art technology and tools to support your growth and development as a professional.
- Competitive compensation package and benefits, including medical insurance, retirement savings plan, and paid time off.
- Opportunities for career advancement and professional growth within a global organization.
This is an exciting opportunity to join our IT department as a User Support Officer. In this role, you will be responsible for providing first-line support to our staff, resolving technical issues, and performing routine maintenance tasks.
Key Responsibilities:- Provide technical support to staff members, responding to inquiries and resolving issues promptly.
- Collaborate with colleagues to resolve complex technical issues, sharing knowledge and best practices to enhance overall IT service delivery.
- Maintain accurate records of incidents, issues, and resolutions to facilitate future troubleshooting and problem-solving efforts.
- Perform routine maintenance tasks, such as updating software and security patches, to prevent potential issues.
- Bachelor's degree in Computer Science or Information Technology is required, with relevant certifications (e.g., ITIL, CCNA) an asset.
- Excellent communication and interpersonal skills to interact effectively with staff members and colleagues.
- Ability to analyze problems and provide creative solutions, often under pressure, is crucial.
- Familiarity with computer security systems and applications is necessary to ensure the integrity of our data and systems.
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