Senior Platform Stability Specialist

1 week ago

Muscat, Muscat, Oman beBeeOperations Full time 840 - 1,240
**Job Title:** Technical Operations EngineerAs a key member of our tech infrastructure team, you will play a vital role in ensuring the stability and performance of our systems. You will be responsible for triaging and coordinating incoming requests and incidents, ensuring seamless communication across teams and vendors.**What Success Looks Like:
  • In your first year, you will establish reliable incident management processes, reduce resolution times for critical issues, and build operational knowledge bases and escalation procedures.
  • You will improve SLA compliance by enhancing cross-team coordination and reporting functions.
**Key Responsibilities:
  • Lead issue triage and prioritization, ensuring timely routing to appropriate internal or vendor teams.
  • Collaborate with internal teams such as Customer Support, Product, and Engineering, driving fast, reliable issue resolution.
  • Manage incident documentation and ticket flows, ensuring SLA compliance and transparency.
  • Monitor and respond to ticket queues, escalating issues when necessary according to defined protocols.
  • Coordinate change implementation by validating readiness and communicating deployment impacts.
  • Drive reporting and analytics on incident trends, SLA breaches, and operational insights.
  • Assist in developing internal knowledge resources, recovery playbooks, and response procedures.
  • Provide on-call support for critical systems and ensure clear communication during outages or service interruptions.
**Qualifications & Attributes:
  • Bachelor's degree in computer science, information systems, or equivalent.
  • Minimum 1 year experience in a tech operations or similar role, preferably within fintech or regulated industries.
**Technical Skills:
  • Hands-on experience with Linux and Windows servers.
  • Familiarity with SQL and/or Postgres for issue investigation.
  • Understanding of networking principles, load balancing, and security best practices.
  • Experience with ticketing systems like Jira and incident response workflows.
**Nice-to-Haves:
  • Familiarity with cloud-based platforms.
  • Exposure to IP networks and system monitoring tools.
  • Ability to thrive in dynamic, high-stakes environments requiring rapid coordination and problem-solving.
  • Strong proactive mindset and attention to detail; able to juggle multiple priorities effectively.

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