Senior Specialist, Business Systems Support

3 weeks ago


Muscat, Muscat, Oman Omantel Full time
Role Purpose

Responsible for troubleshooting business systems issues, providing user support, and ensuring the smooth operation of business systems.

Position Information

Title: Specialist, Business Systems Support
  • Unit: Digital & Applications
  • Division: Application Operation
  • Location: HQ
  • Grade:

Senior Specialist: P6
  • Minimum role requirements:

Qualification: Bachelor in relevant field
  • Experience:

Senior Specialist: minimum of 6 years of experience

Key Accountabilities
  • Provide first-line and second-line support for business systems.
  • Troubleshoot and resolve system issues.
  • Assist users with system usage and functionality.
  • Monitor system performance and identify issues.
  • Document and maintain system documentation.
  • Communicate effectively with users and technical teams.
  • Maintain knowledge of business systems and processes.
  • Adhere to service level agreements (SLAs).
  • Contribute to the improvement of system usability and user experience.
  • Stay updated on new technologies and industry best practices.
  • Collaborate with cross-functional teams (e.g., business analysts, testers, project managers, business stakeholders).

Key Competencies

Competency Name

Proficiency Level

Sr. Specialist

Knowledge of Domain and Ecosystem

Intermediate

Quality Management

Intermediate

Fault Resolution

Advanced

IT Incident Management

Intermediate

Creativity & Innovation

Intermediate

Proactivity

Intermediate

Analytical Thinking & Problem Solving

Advanced

Attention to Detail

Expert

Ethics & Compliance

Intermediate
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