Hotel Reservation Expert

3 days ago


Salalah, Dhofar, Oman beBee Careers Full time
Job Summary

We are seeking a skilled Hotel Reservation Expert to join our team. The ideal candidate will have experience in hotel operations, be able to communicate effectively with guests, and possess strong problem-solving skills.

Key Responsibilities
  1. Booking Reservations: Assist guests with making reservations for rooms, dining, and other hotel services, utilizing phone, email, or online booking systems.
  2. Providing Information: Be knowledgeable about hotel amenities, room types, rates, and special promotions to provide detailed information to guests.
  3. Customer Service: Offer exceptional customer service as the first point of contact for guests, ensuring friendly, professional, and patient interactions.
  4. Problem Solving: Effectively address issues such as date changes, cancellations, or special requests to maintain guest satisfaction.
  5. Up-selling: Identify opportunities to offer additional amenities or room categories to increase revenue.
  6. Data Entry: Accurately record reservation details, guest information, and payment details into the hotel's reservation system.
  7. Payment Processing: Process payments for reservations, including taking credit card information and securing deposits.
  8. Handling Inquiries: Answer a wide range of inquiries about hotel policies, local attractions, transportation options, and more.
  9. Communication: Collaborate with other departments within the hotel to ensure guest requests are met.


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