Hotel Reservation Specialist

3 days ago


Salalah, Dhofar, Oman Hyatt Hotels Corporation Full time

As a key member of the Hyatt Hotels Corporation team, you will play a vital role in delivering exceptional guest experiences. As a Reservation Agent, your primary responsibility will be to assist guests with making reservations for rooms, dining, and other hotel services.

Key Responsibilities
  • Reservation Management: You will take reservations over the phone, via email, or through online booking systems, ensuring that all details are accurate and up-to-date.
  • Guest Information: You must be knowledgeable about the hotel's amenities, room types, rates, and special promotions to provide detailed information to guests and help them make informed decisions.
  • Customer Service: As the first point of contact for guests, you will provide excellent customer service, being friendly, professional, and patient when dealing with guest inquiries and requests.
  • Problem Solving: Sometimes guests may encounter issues with their reservations, such as date changes, cancellations, or special requests. You should be skilled in problem-solving to address these issues effectively.
  • Upselling and Data Entry: Accurate data entry is crucial for recording reservation details, guest information, and payment details. You will also have targets for upselling additional services or room upgrades to increase revenue.
  • Payment Processing and Communication: You may process payments for reservations, including taking credit card information and securing deposits, while also communicating with other departments within the hotel to ensure that guest requests are met.


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