Care Centre Ambassador

5 days ago


Muscat, Muscat, Oman Allianz Popular SL. Full time
Care Centre Agent Role Summary
We are seeking an experienced and skilled Care Centre Agent to join our team. As a Care Centre Agent, you will be responsible for delivering exceptional customer service and support to our clients. This role requires strong communication and problem-solving skills, as well as the ability to work effectively in a fast-paced environment.

Main Tasks
  • Manage incoming calls and emails from customers, responding promptly and professionally.
  • Provide detailed information and guidance on our products and services, highlighting key features and benefits.
  • Resolve customer complaints and issues in a fair and timely manner, escalating complex problems to senior staff when necessary.
  • Document customer interactions and update records accordingly, using this data to inform future service improvements.
  • Contribute to team efforts to achieve performance targets and enhance overall customer satisfaction.


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