Call Center Professional

5 days ago


Muscat, Muscat, Oman SWATX Full time

About SWATX

SWATX is a customer-focused organization that prides itself on delivering exceptional service and building long-lasting relationships with our customers.

We are seeking a highly motivated and detail-oriented Call Center Professional to join our team. As a Call Center Professional, you will be responsible for providing top-notch support to our customers via phone, ensuring their issues are resolved efficiently and effectively while maintaining a positive customer experience.

Responsibilities

  • Manage incoming calls in a timely and professional manner
  • Listen actively to customers' concerns and provide accurate information regarding products and services
  • Identify and resolve customer complaints efficiently and effectively
  • Record and document interactions accurately in the CRM system
  • Maintain up-to-date knowledge of product offerings, policies, and procedures
  • Collaborate with team members and other departments to ensure seamless service delivery
  • Meet or exceed daily, weekly, and monthly performance goals related to calls handled, customer satisfaction, and first call resolution rates

Requirements

  • High school diploma or equivalent required; bachelor's degree preferred
  • Excellent communication and interpersonal skills
  • Able to work in a fast-paced environment and handle multiple priorities
  • Familiarity with CRM systems and data entry
  • Strong problem-solving and analytical skills
  • Ability to maintain confidentiality and handle sensitive information


  • Muscat, Muscat, Oman Integrated Systems LLC Full time

    Job Objective:To receive and handle user calls and inquiries related to technical services, provide first-level technical support, or escalate complex cases to the supervisor and specialized teams, ensuring business continuity and user satisfaction. Key Responsibilities:Receive technical issue reports via phone calls, emails, and live chat.Log all incidents...


  • Muscat, Muscat, Oman Sultan Qaboos Comprehensive Cancer Center Full time

    Interventional Pain Management ConsultantSultan Qaboos Comprehensive Cancer Care and Research CenterUniversity Medical CityMuscat, Sultanate of OmanSultan Qaboos Comprehensive Cancer Care & Research Center (SQCCCRC) in Muscat, Oman, is a quaternary care level center providing care for adult patients with solid malignancies (no hematological malignancies).The...

  • Head of Telebanking

    2 weeks ago


    Muscat, Muscat, Oman National Bank of Oman Full time

    Job Purpose:To develop a sustainable strategy for the long-term functioning of the Call Centre and oversee the daily running and management of the center through the effective use of resources. Set customer service targets and plan areas of improvement or development. Ensure that service levels are met, and calls are answered by staff within agreed time...


  • Muscat, Muscat, Oman Sultan Qaboos Comprehensive Cancer Center Full time

    About UsThe Sultan Qaboos Comprehensive Cancer Center is a renowned healthcare provider in Muscat, Oman, offering state-of-the-art cancer treatment and care services. Our center is committed to delivering exceptional patient outcomes through innovative treatments, cutting-edge technology, and compassionate care.We are currently seeking a highly skilled...

  • Kitchen Sales

    1 week ago


    Muscat, Muscat, Oman Recooty Full time

    Job ResponsibilitiesThe Kitchen Sales & Designer is responsible for:Generating business through walk-in customers and going outside of the showroom to call on potential customers.Greeting clients to the design center, assessing clients' needs, and assisting with product selection.Conducting pre-construction site inspections and measurements.Performing...


  • Muscat, Muscat, Oman beBee Careers Full time

    Job RequirementsThe successful candidate will possess a Bachelor's degree in Business Administration, Logistics, Supply Chain, or related field, and minimum 7–10 years of experience in operations management, preferably within the delivery or logistics tech sector. Proven experience managing call centers and 3PLs in a fast-paced environment is...


  • Muscat, Muscat, Oman Sultan Qaboos Comprehensive Cancer Center Full time

    The Sultan Qaboos Comprehensive Cancer Center in Muscat, Oman, is a leading quaternary care center providing advanced treatment options for adult patients with solid malignancies. We are seeking an experienced Medical Pain Specialist to join our multidisciplinary team.Job Description:Evaluate and assess patients with cancer-related pain to determine the most...


  • Muscat, Muscat, Oman TM DONE تم دن Full time

    Reports To: CEOOverview:TMDONE is seeking a strategic, results-driven Operations Director to oversee and optimize our core operations, including logistics and delivery, third-party logistics (3PL) partnerships, and the call center. This role is pivotal in ensuring exceptional delivery performance, customer satisfaction, and operational efficiency across the...


  • Muscat, Muscat, Oman Nextcare Full time

    Customer Service RoleThis role involves responding to telephone inquiries about our products or services, following standard scripts and procedures, and ensuring all calls are answered within predetermined time scales. The successful candidate will deliver high-quality customer service, resolving issues and addressing concerns in a timely and professional...


  • Muscat, Muscat, Oman Optimal spine and joint center Full time

    Optimal Spine and Joint Center, a leading healthcare provider, is seeking an experienced Associate Chiropractor to join our team. As a key member of our staff, the successful candidate will be responsible for delivering high-quality chiropractic care to patients.About UsWe are committed to providing exceptional patient experiences and promoting optimal...


  • Muscat, Muscat, Oman beBee Careers Full time

    Job DescriptionWe are seeking a highly skilled Operations Director to oversee and optimize our core operations, including logistics and delivery. The ideal candidate will have a strong background in operations management and be able to lead cross-functional teams to achieve exceptional delivery performance, customer satisfaction, and operational...


  • Muscat, Muscat, Oman Sultan Qaboos Comprehensive Cancer Center Full time

    Quality Supervisor Department of Radiology & Nuclear MedicineSultan Qaboos Comprehensive Cancer Care and Research CenterUniversity Medical CityMuscat, Sultanate of OmanThe Sultan Qaboos Comprehensive Cancer Care & Research Center (SQCCCRC) in Muscat Oman is a Quaternary care level center providing care for adult patients with solid malignancies (No...


  • Muscat, Muscat, Oman Optimal spine and joint center Full time

    Join our dynamic team at Optimal Spine and Joint Center as a valued Associate Chiropractor. We are committed to delivering exceptional patient care and promoting spinal health in a supportive and collaborative work environment.About Our ServicesWe offer a range of services, including chiropractic care, physical therapy, and massage therapy. Our experienced...


  • Muscat, Muscat, Oman Center for Management Excellence (CME) Full time

    Career Opportunity: We are seeking a highly motivated and experienced Senior Planning Engineer to join our Center for Management Excellence (CME) team. This is an exciting opportunity for a talented professional to make a significant impact on our organization.About the Position:The Senior Planning Engineer will be responsible for developing and implementing...


  • Muscat, Muscat, Oman Optimal spine and joint center Full time

    Welcome to Optimal Spine and Joint Center, where we strive to provide outstanding patient care and promote spinal health. We are currently seeking an Associate Chiropractor to join our dedicated team.About Our TeamWe are passionate about delivering exceptional care and creating a supportive work environment that encourages collaboration and growth. Our team...

  • Care Centre Expert

    2 weeks ago


    Muscat, Muscat, Oman Nextcare Full time

    About NextcareWe are a leading provider of innovative customer-centric solutions, dedicated to delivering exceptional service experiences that exceed our customers' expectations. At Nextcare, we believe in fostering a culture of inclusiveness, diversity, and respect.Job DescriptionThe Care Centre Agent role is a critical part of our customer service team,...


  • Muscat, Muscat, Oman Nextcare Full time

    About UsAt Nextcare, we pride ourselves on being a trusted and innovative provider of customer-centric solutions. Our team is dedicated to delivering exceptional service experiences that exceed our customers' expectations.Job OverviewThe Care Centre Agent role is a critical part of our customer service team, responsible for responding to telephone inquiries...


  • Muscat, Muscat, Oman Hawthorn Language Center Full time

    1. To undertake teaching duties in Civil Engineering as appropriate andrelated subjects, at undergraduate level.2. To develop and deliver teaching materials assessment of courses for delivery asrequired.3. Contribute to assessment and examinations including moderation of material,marking, moderation of marking and timely feedback is provided as required...


  • Muscat, Muscat, Oman MOD Full time

    At The Medical City for Military and Security Services (MCMSS), we are committed to providing high-quality healthcare services to our patients.About the RoleWe are seeking a Medical Officer In Medicine to join our team, who is a well-trained and highly motivated individual to develop their professional career within the organization.The successful candidate...


  • Muscat, Muscat, Oman Ghobash Trading & Investment Full time

    Company OverviewGhobash Trading & Investment is a leading technology company with over 30 years of successful achievements and long-term partnerships across the region. We provide IT integration services, covering banking and financial service insurance, technology enablement, IT outsourcing, cybersecurity, digital infrastructure, hybrid cloud, customer...