Monitoring and Restoration Expert

4 days ago


Muscat, Muscat, Oman Optasia Full time

We are seeking a skilled Monitoring and Restoration Expert to join our team at Optasia. As an Onsite Service Operations Engineer, you will be responsible for monitoring and restoring services related to the projects assigned to you.

This is a technical position that requires a self-motivated engineer with a wide range of technical experience, effective communication skills, and expertise in resolving complex issues.

You will work independently and as part of a team to troubleshoot application, system, and network issues related to the Services provided by Optasia to the customer(s) projects assigned to you.

The ideal candidate will have a strong background in computer science, 4+ years of working experience in a similar role, hands-on experience with SQL and/or Postgres databases, and excellent written and verbal communication skills.

About the Job
  • Responsible for monitoring and restoring services related to the projects assigned to you.
  • Serve as a technical L1 & L2 escalation point for troubleshooting application, system, and network issues.
  • Take ownership of customer issues reported and see problems through to resolution within SLA target times.
  • Work on a stand-by basis outside of standard working hours to cooperate with counterparts.


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