Airport Operations Director

24 hours ago

Salalah, Dhofar, Oman beBee Careers Full time

About The Role

We are seeking an experienced professional to oversee the safe and efficient operation of our airport services.

Job Purpose

The Airport Services Manager is responsible for ensuring compliance with regulatory requirements, optimizing operational efficiency, and delivering exceptional customer service. They will work closely with local airport handling management to maintain QR ground handling and customer service standards.

Accountabilities

Evaluate passenger handling strategies in conjunction with RMAS to impact station flight schedules.Assess manpower planning needs during peak periods, holidays, or seasonal flights.Manage daily operations and act as liaison between airport service providers, government agencies, and senior management.Provide input on short and long-term service improvements.Serve as primary contact for all aspects of QR airport operation at the station.Assist in responding to emergencies or major operational disruptions affecting Qatar Airways or its subsidiaries.Offer suggestions on process improvements to enhance service delivery standards.Maintain a balance between 'customer first' and 'company interest.'Coordinate with One World Carrier support during disruptions.Ensure Aircraft Turnaround Check (ATC) duties for safe ground ramp operations.Verify aircraft cabin service doors operation for safety.Perform other department duties as assigned by the Head of Department.

To Be Successful In This Role You Will Need

You should possess:

  • Relevant college or university qualification to minimum Bachelor's level.
  • Minimum 5 years relevant experience.
  • Experience in a managerial role.
  • Proven crisis management experience.
  • A wide range of training courses and skills gained in an airline environment.
  • Extensive knowledge of airline and airport operations.
  • Excellent English language command.
  • Organizational and management practices for program analysis and evaluation.
  • Customer focus with empathy towards customers.
  • Principles and practices of program development and budget administration.
  • Managerial skills, including delegation, direction, and workflow management.
  • Able to work under pressure.

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