Ground Services Team Lead

1 day ago


Salalah, Dhofar, Oman beBee Careers Full time

About The Role

We are seeking a highly skilled professional to lead our airport services team and ensure seamless operations.

Job Purpose

The Airport Services Manager will be responsible for overseeing the implementation of QR ground handling and customer service standards, while maintaining regulatory compliance and operational efficiency.

Key Responsibilities

Develop and implement strategies to improve passenger handling processes.Manage daily airport operations, including liaison with airport service providers and government agencies.Collaborate with senior management to identify areas for improvement and implement changes.Serve as primary contact for all aspects of QR airport operation at the station.Assist in responding to emergencies or major operational disruptions affecting Qatar Airways or its subsidiaries.Offer suggestions on process improvements to enhance service delivery standards.Maintain a balance between 'customer first' and 'company interest.'Coordinate with One World Carrier support during disruptions.Ensure Aircraft Turnaround Check (ATC) duties for safe ground ramp operations.Verify aircraft cabin service doors operation for safety.Perform other department duties as assigned by the Head of Department.

To Be Successful In This Role You Will Need

You should possess:

  • Relevant college or university qualification to minimum Bachelor's level.
  • Minimum 5 years relevant experience.
  • Experience in a managerial role.
  • Proven crisis management experience.
  • A wide range of training courses and skills gained in an airline environment.
  • Extensive knowledge of airline and airport operations.
  • Excellent English language command.
  • Organizational and management practices for program analysis and evaluation.
  • Customer focus with empathy towards customers.
  • Principles and practices of program development and budget administration.
  • Managerial skills, including delegation, direction, and workflow management.
  • Able to work under pressure.


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