Airport Ground Operations Manager

3 days ago


Salalah, Dhofar, Oman Qatar Airways Full time
About Us

At Qatar Airways, we pride ourselves on delivering exceptional service to our passengers. We are now seeking an experienced Airport Services Manager to join our team in Salalah, Oman.

This role is responsible for ensuring safe, secure and cost-effective QR airport operations at the station. The successful candidate will liaise with local Airport Handling Management to ensure QR ground handling and customer service standards are met at all times. They will also represent QR at the Airport AOC, manage and motivate airport team, and work collaboratively with the Ground Services Management team and other departments.

Key Accountabilities:
  • Evaluate alliance, airport passenger handling strategies in conjunction with RMAS affecting station's flight summer/winter schedules.
  • Assess and foresee manpower planning in conjunction with peaks, holidays, seasonal or additional flights.
  • Manage the daily operation and act as liaison between airport service providers, government agencies and authorities, and senior management.
  • Provide inputs and recommendations to management regarding short and long-term service improvements/changes.
  • Primary contact and liaison person for all areas of the QR airport operation at the station.
  • Assist in the response to any emergency or a major operational disruption affecting Qatar Airways or its subsidiaries, including support of the Qatar Airways Special Assistance Program.
  • Provide inputs and suggestions on processes improvements to enhance service delivery standards.
  • Strike effective balance between 'customer first' and 'company interest.'
  • Coordinate with One World Carrier for support during disruption / Crisis.
  • Ensure the Aircraft Turnaround Check (ATC) duty as assigned to ensure safe operation of QR ground ramp product.
  • Ensure that aircraft cabin service doors are operated from the outside where applicable to facilitate and reduce the associated safety risk of inadvertent slide deployment.


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