Technical Delivery Lead
22 hours ago
Key Responsibilities:
- Contribute effectively to Customer Problem Resolution, Innovation, and Engineering.
- Mentor and develop others.
- Lead the creation and sharing of intellectual property (content, training) including digital intellectual property (e.g. scripts, software assets).
- Interact effectively with Engineering to solve complex problems, identify serviceability issues, and drive resolution with Engineering and other organizations.
- Provide technical expertise and guidance to resolve complex customer problems in support of escalations.
- Oversight and stewardship of our company culture.
- Continuously learning and strengthening technical skills for relevant technical domains and adjacent technologies.
- Collaborate with customers and stakeholders to plan, design, install, configure, integrate, and/or optimize Cisco's suite of products and services.
- Support presale activities and translate business requirements into solution design.
Scope and Complexity:
This role involves interacting internally and externally with customers, senior leadership, other Engineers, Partners, field personnel, CAP Managers, and internal engineering departments and product organizations.
This is a technical expert position requiring deep knowledge across multiple technologies, applying expected product behavior across industry practices.
Expertise Required:
- Bachelor's degree in a technical field (CS/EE preferred) or equivalent.
- 8+ years related experience.
- CCIE (DC or Enterprise) certification.
- Optional: Experience with Cisco Firepower.
Mid-Senior level position.
Full-time employment type.
Information Technology job function.
IT Services and IT Consulting industries.
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