
Help Desk Specialist
6 days ago
This is an exciting opportunity for a highly motivated individual to join our team as a Call Centre Agent. The successful candidate will be responsible for providing exceptional customer service, responding to customer inquiries, and resolving customer issues in a professional and timely manner.
Key Performance Indicators:
- First Call Resolution rate.
- Customer Satisfaction score.
- Average Handling Time.
- Number of customer complaints handled.
Responsibilities:
- To answer incoming calls from customers, respond to their inquiries and resolve their issues in a timely and professional manner.
- To handle customer complaints in a polite and courteous manner, escalating complex issues to the relevant department where necessary.
- To maintain accurate records of customer interactions, updating the database as required.
- To participate in training sessions to enhance product knowledge and improve overall performance.
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Help Desk
1 day ago
Muscat, Muscat, Oman Oman Investment Authority Full timeIT Help Desk SupportThe IT Help Desk role is essential to IT Services, serving as the first point of contact for most business technology needs. The ideal candidate should possess strong technical skills, professionalism, and initiative to resolve issues efficiently, escalating when necessary. Excellent business communication skills are crucial. This role...
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Help Desk Coordinator
6 days ago
Muscat, Muscat, Oman beBee Careers Full timeJob DescriptionWe are looking for a Help Desk Coordinator who can provide exceptional technical support and expertise to our staff. As a key member of our IT team, you will be responsible for ensuring the smooth operation of our computer systems and networks.Your primary responsibilities will include:Providing technical assistance to staff members via phone,...
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Technical Help Desk Expert
5 days ago
Muscat, Muscat, Oman beBee Careers Full timeWe are seeking an experienced Technical Help Desk Expert to join our team.Job SummaryThe successful candidate will be responsible for providing technical assistance to business users, troubleshooting hardware and software issues, and maintaining the health of workstations at various sites.Responsibilities:Provide technical support to business users via...
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Help Desk Engineer
1 day ago
Muscat, Muscat, Oman beBee Careers Full timeJob RequirementsTo be successful in this role, you will need:Qualifications:Diploma in IT or related fields.ITIL Foundation certification.Additional certifications like N+, A+, ICDL, CCNA are advantageous.Experience:Minimum of 3 years in IT support services.Skills:Experience with service desk systems.Strong troubleshooting and hardware maintenance...
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IT Help Desk Professional
1 week ago
Muscat, Muscat, Oman beBee Careers Full time**Job Summary:**We are looking for a skilled Technical Support Engineer to provide exceptional customer service and technical support. The successful candidate will have strong communication skills and the ability to work effectively in a team environment.Key Responsibilities:Assist sales teams during pre-sales meetings and conduct demos as requiredProvide...
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Help Desk Representative
1 day ago
Muscat, Muscat, Oman beBee Careers Full timeJob Summary: We are seeking a highly motivated and organized Guest Services Coordinator to join our team. In this role, you will be responsible for providing exceptional customer service to our guests, while also supporting our team with administrative tasks.The ideal candidate will have excellent communication and organizational skills, with the ability to...
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L1 Help Desk Engineer
2 weeks ago
Muscat, Muscat, Oman beBee Careers Full timeRequirementsWe are looking for a highly motivated and experienced IT professional to join our team as an Integration Platform Administrator.The ideal candidate will have a Bachelor's degree in Computer Science, Information Technology, or a related field, and 1-2 years of experience in IT support or system administration.Key qualifications include knowledge...
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Guest Services Coordinator
1 day ago
Muscat, Muscat, Oman beBee Careers Full timeJob Title: Help Desk RepresentativeThis is an exciting opportunity to join our dynamic team as a Help Desk Representative. As a key member of our support team, you will be responsible for responding to customer inquiries and resolving issues in a professional and timely manner.You will work closely with our guests to understand their needs and provide...
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IT Support Specialist
1 day ago
Muscat, Muscat, Oman beBee Careers Full timeJob DescriptionThe IT Help Desk role is a crucial part of IT Services, serving as the first point of contact for most business technology needs. The ideal candidate should possess strong technical skills, professionalism, and initiative to resolve issues efficiently, escalating when necessary. Excellent business communication skills are essential.This role...
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Customer Service Specialist
1 week ago
Muscat, Muscat, Oman beBee Careers Full time**Job Description**We are looking for a motivated and detail-oriented Front Desk Agent to join our team. As a Front Desk Agent, you will be responsible for handling guest arrivals and departures, responding to guest inquiries, and maintaining the overall cleanliness and organization of the front desk area.**Responsibilities**Guest Check-In/Check-Out: Process...