Help Desk Coordinator

6 days ago


Muscat, Muscat, Oman beBee Careers Full time
Job Description

We are looking for a Help Desk Coordinator who can provide exceptional technical support and expertise to our staff. As a key member of our IT team, you will be responsible for ensuring the smooth operation of our computer systems and networks.

Your primary responsibilities will include:

  • Providing technical assistance to staff members via phone, email, or in-person
  • Performing routine maintenance tasks to ensure the optimal performance of computer systems and networks
  • Troubleshooting and resolving complex technical issues in a timely manner
  • Collaborating with other teams to identify and implement process improvements

Key Responsibilities

You will be responsible for:

  • Managing user accounts and permissions
  • Configuring and troubleshooting PC hardware, software, and peripherals
  • Maintaining up-to-date knowledge of emerging technologies and trends
  • Developing and delivering training sessions to staff members on new technologies and tools

Requirements

To be considered for this role, you must have:

  • Bachelor's degree in Computer Science or related field
  • Minimum 3 years of experience in help desk or related field
  • Excellent communication and interpersonal skills
  • Ability to work independently and as part of a team

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