Technical Director

We are seeking a highly skilled Technical Lead to join our team. This is a key role that will play a crucial part in the success of our organization.

The Technical Lead will be responsible for managing payment scheme projects and acting as the technical point of contact. This includes Debit cards, credit cards, and POS acquiring Applications. The ideal candidate will have strong knowledge of payment protocols, APIs, and integration technologies.

1. Manage Payment scheme Projects & CR as a Technical point of contact. This includes Debit cards, credit cards, and POS acquiring Applications.
2. Provide necessary support to channels, middleware, and other systems integrated with Payment applications.
3. Lead the bank's initiative for domestic card scheme from a technology perspective.
4. Manage testing specifically SIT and also provide support during other testing phases of the projects including UAT, golive, and post golive support.
5. Manage technical project deliverables in line with the project plan.
6. Record and manage technical project issues and escalate where necessary.
7. Manage skills and techniques including people, communications, risk & change management, with a strong focus on operational excellence.
8. Requirement gathering and analytical skills.
9. Engage in controlled deployment of patches, fixes, and other changes on payment applications to achieve well-documented and controlled deployments.
10. Strong knowledge and hands-on experience with Payment applications, specifically for domestic card schemes.
11. Understand Payment Scheme application architecture and technical knowledge to analyze the impact of relevant changes.
12. Prepare production technical golive checklist considering deployments done during the testing lifecycle.
13. Proven hands-on experience with payment systems like credit cards, debit cards, and POS acquiring will be a plus.

• Provide support to business and operation customers by investigating, troubleshooting, and resolving issues across multiple channels limited to test systems only.
• Manage, prioritize, and respond to issues, inquiries, and escalations.
• Communicate with internal and external stakeholders effectively, tactically, and empathetically.
• Provide insights, suggestions, and feedback to managers and leads.

• Provide dedicated support to finalize the BRD and design specifications FS with the team in the Business Analysis/Pre-development Phase.
• Prepare Test Setup buildup document which will form the basis for later prod setup buildup, including:
• Hardware Requirement, Software Requirement, Software patches/updates detail & Setup.
• Smooth handover of the production environment to the operations department.
• Hands-on knowledge of Oracle PL/SQL is a must.

• Bachelor's degree in Computer Science, Information Technology, or related field.
• Master's degree in Business Administration or relevant field preferred.

• Minimum of 15+ years of experience in application support, with at least 10 years in payment systems.
• Proven experience in handling domestic card scheme programs, preferably in the GCC market.
• Strong knowledge of payment protocols, APIs, and integration technologies.
• Ability to work under pressure and manage multiple priorities.

• Deep understanding of payment processing systems and technologies.
• Knowledge of major payment networks (Visa, Mastercard, etc.).
• Familiarity with banking systems and financial protocols.

• Requirement gathering, oracle pl/sql, cards, testing (SIT, UAT, golive), application, project management, domestic card scheme, application support, integration technologies, debit cards, payment, payment protocols, analytical skills, technical support, payment systems, APIs.