Customer Service Representative

1 week ago


Muscat, Muscat, Oman beBee Careers Full time

Front Office Ambassador

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A Front Office Ambassador is responsible for providing exceptional service to guests from check-in through check-out. This involves contributing to an overall exceptional experience by ensuring a seamless and efficient reception process.

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  • Main Responsibilities:
  • Achieve positive outcomes from guest queries in a timely and efficient manner.
  • Ensure an efficient reception experience for guests, including check-in/out, and complete audit procedures as required.
  • Stay informed about any relevant feedback from guests and other departments.
  • Demonstrate a high level of customer service at all times.
  • Attend training courses as needed and assist with the Night Team's training efforts.
  • Demonstrate product knowledge necessary for daily duties.
  • Maximize room occupancy and use up-selling techniques to promote hotel services and facilities.
  • Comply with hotel security, fire regulations, and health and safety legislation.
  • Act according to policies and procedures when using front of house equipment and property management systems.
  • Follow brand standards.
  • Assist other departments as needed.
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Requirements:

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  • Essential Skills and Qualifications:
  • Previous experience in a customer-focused industry.
  • Positive attitude and good communication skills.
  • Commitment to delivering exceptional customer service.
  • Excellent grooming standards.
  • Calm, efficient, and organized with great attention to detail.
  • Ability to multi-task while maintaining a positive attitude.
  • Professional manner with an emphasis on hospitality and guest service.
  • Ability to work independently and as part of a team.
  • Competent IT proficiency.
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Desirable Capabilities and Distinctions:

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  • Previous experience in cash handling.
  • Front Office experience in hotels, leisure, and/or entertainment sectors.
  • Conflict resolution experience.
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About Hilton Garden Inn Muscat:

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Hilton Garden Inn is committed to providing exceptional guest experiences across its global brands.

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Work Environment:

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This role is a full-time position within the Front Office department.

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Job Type:

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Full-time

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Brand:

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Hilton Garden Inn

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Department:

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Guest Services, Operations, and Front Office



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